Scheduled Care Team leader

Main area Patient Access Grade NHS AfC:
Band 4 Contract Permanent Hours

• Full time
• Part time
• Flexible working

Site SWB NHS Trust Town West Bromwich Salary £28,392 - £31,157 pro rata per annum Salary period Yearly Closing 04/11/2026 23:59

Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more.

We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

We are looking for highly organised, proactive, enthusiastic and customer focussed team leaders within the Patient Access Department at Sandwell and West Birmingham Hospitals NHS Trust.

Based at Sandwell Health Campus, the role is fast paced, varied and challenging working closely with our colleagues throughout the Trust and members of the public to provide a 'Best in Class' service.

The department has 4 main areas;

• Outpatient Bookings, who manager with new referrals and appointments for a variety of specialities.
• Rapid Access and Imaging who manage referrals for Cancer Services and Imaging.
• Contact Centre who are the main point of contact for our service users and manage follow up appointments.
• Scheduled Care who manage in-patient activity throughout the Trust.

There may be an opportunity for development through a level 3 team leading/supervisor qualification for the successful applicant

This job description covers the major tasks to be carried out and the level of responsibilities to which the post-holder will work. These may be revised and changed from time to time. Discussions will take place with the post-holder.

To be successful in this role you will need to be highly organised and a logical thinker with a strong ability to solve problems and multi task. A cheerful, caring and kind nature with firm focus on delivering an excellent service are essential attributes, together with proven abilities to communicate effectively at all levels.

Ideally, you will have a good understanding for RTT and 2WW performance targets and have experience in working within a hospital environment, however this is not essential if you are able to demonstrate the other required skills.

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us…