ICT Apprentice

Location: Sandwell

An exciting opportunity is available for an enthusiastic individual to join an IT Support company as an Information Communication Technician (ICT) Level 3 Apprentice. This role based in the West Midlands, is ideal for someone passionate about IT, eager to develop technical skills, and ready to support the digital operations of a growing business.
Duties
 
* Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems
 
* Install, configure, and maintain IT equipment, including computers, mobile devices, and printers
 
* Support the management and deployment of operating systems and application software
 
* Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems
 
* Assist with cyber security tasks and participating in IT security awareness initiatives
 
* Handle data backup and recovery procedures
 
* Create and update technical documentation and user guides
 
* Deliver excellent customer service both in-person and remotely
 
* Collaborate with IT colleagues and other departments to solve problems and improve services
CANDIDATE REQUIREMENTS
 
* Independent skills
 
* Team work skills
 
* Organisational skills
 
* Good written and oral communication skills
 
* Self-Motivated