IT Support Apprentice

Location: Sandwell

Our client has been established for over 10 years, and has implemented and supported wide-ranging solutions, with a positive impact, to hundreds of businesses and individual. Their mission is to become a market leading managed service provider and a trusted IT partner in the West Midlands
They are looking for a technician who wants to gain exposure and experience with a growing IT support company. The chosen apprentice will receive on the job learning with support from an experienced IT team.
KEY DUTIES –
 
* Logging and updating tickets on the IT ticketing system
 
* Installing, configuring and Troubleshooting OS and Hardware
 
* Configuring new user accounts and making sure the end user is satisfied
 
* Repairing equipment and replacing parts
 
* Managing stocks of equipment, consumables and other supplies
 
* Administration duties in line with the daily checks
 
* Provide customer training where required
 
* Logging and updating tickets on the IT ticketing system
 
* Liaising with third parties to arrange appointments and external support
 
* Ensure IT policy and procedures are adhered to maintain the integrity of the MDU network
CANDIDATE REQUIREMENTS
 
* Independent skills
 
* Team work skills
 
* Organisational skills
 
* Good written and oral communication skills
 
* Self-Motivated
 
* Passionate about IT