UK - Business Facilities & IT Ops Support

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When it comes to performance, skills and experience don’t tell the whole story. They only tell uswhat to doinknown, predictable, and contextual situations.

We look for attributes as they tell us how youbehave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills.

We have big ambitions, and we need people who work here to have big ambitions too.

To achieve ourgrowth plans weneed talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things.

Ifyou're the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!

Watch
HERE to find out what it takes to be successful andbuild a better career at MSC.

Requisition  :21370

Employment Type :Full Time

Job Category :Facilities

Work Location : Wednesbury, UK

Potential Work Location :United Kingdom :
England :
Wednesbury

Business Facilities & IT Ops Support

In this role, you will provide first-line support across IT, business operations and building facilities, helping to ensure our people have the systems, technology and working environment they need to perform at their best. You will troubleshoot and resolve day-to-day hardware, software and infrastructure issues, escalating more complex problems where required, while also supporting the smooth running and maintenance of our facilities.

This is a varied, hands-on role that requires excellent customer service, strong technical aptitude, and a proactive approach to problem-solving. You will be someone who enjoys helping others, pays close attention to detail, and is keen to learn, with the ability to communicate confidently with colleagues and manage a range of priorities. Ultimately, you will play an important role in keeping our IT, facilities, and business operations running smoothly and efficiently.

Are you looking to take your career to the next level? When you join MSC, we offer you more than just a job. We provide the opportunity to grow and develop, helping you build your career. Great businesses need great people - that’s where you come in!

• With MSC you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring, and an environment where personal and professional development and success are celebrated.
• Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered.
• On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

IT level 1 Support

• Service Desk and End-User Support
• Respond to IT support requests received by phone, email, or the ticketing system in a timely and professional manner.
• Provide clear guidance to end users on IT enquiries, including password resets, account set-up, software installations, and building access control.
• Technical Troubleshooting and Escalation
• Troubleshoot and resolve basic issues relating to hardware, software, network connectivity, and peripheral devices.
• Troubleshoot basic cabling requirements, including running network cables and patching leads where required. This may involve working at a height.
• Escalate unresolved or…