Business Facilities & IT Ops

When it comes to performance skills and experience dont tell the whole story. They only tell uswhat to doinknown predictable and contextual situations.

We look for attributes as they tell us how youbehave in all situations particularly unknown challenging or stressful ones when you cant apply your learnt skills.

We have big ambitions and we need people who work here to have big ambitions too.

To achieve ourgrowth plans weneed talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things.

Ifyoure the kind of person who rolls up your sleeves and gets stuck in we want to hear from you!

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Requisition  :21370

Employment Type :Full Time

Job Category :Facilities

Work Location :Wednesbury UK

Potential Work Location :United Kingdom :
England :
Wednesbury

Business Facilities & IT Ops Support

In this role you will provide first-line support across IT business operations and building facilities helping to ensure our people have the systems technology and working environment they need to perform at their best. You will troubleshoot and resolve day-to-day hardware software and infrastructure issues escalating more complex problems where required while also supporting the smooth running and maintenance of our facilities.

This is a varied hands-on role that requires excellent customer service strong technical aptitude and a proactive approach to problem-solving. You will be someone who enjoys helping others pays close attention to detail and is keen to learn with the ability to communicate confidently with colleagues and manage a range of priorities. Ultimately you will play an important role in keeping our IT facilities and business operations running smoothly and efficiently.

Are you looking to take your career to the next level When you join MSC we offer you more than just a job. We provide the opportunity to grow and develop helping you build your career. Great businesses need great people - thats where you come in!

Whats in it for me

With MSC youll have the autonomy to shape your role and develop your career with us. We believe in continuous growth which is why you will have constant access to coaching mentoring and an environment where personal and professional development and success are celebrated.

Love discounts Youll love it even more with our discounts and rewards site which covers all the most popular brands. Whether its a breakaway cashback on essentials or shopping for a special occasion weve got you covered.

On top of this we give you 25 days of holiday entitlement Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance which is 6x annual salary plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will I be doing

IT level 1 Support

• Service Desk and End-User Support

• Respond to IT support requests received by phone email or the ticketing system in a timely and professional manner.

• Provide clear guidance to end users on IT enquiries including password resets account set-up software installations and building access control.

• Technical Troubleshooting and Escalation

• Troubleshoot and resolve basic issues relating to hardware software network connectivity and peripheral devices.

• Troubleshoot basic cabling requirements including running network cables and patching leads where required. This may involve working at a height.

• Escalate unresolved or complex issues to Level 2 or Level 3 support teams.

• Ticketing Documentation and Continuous Improvement

• Accurately document support activity solutions and troubleshooting steps in the helpdesk ticketing system.

• Work with IT colleagues to identify recurring issues and contribute to knowledge base articles and training materials.

• Asset Device and Workplace Support

• Support IT asset management including inventory tracking equipment provisioning and software licensing compliance.

• Manage the deployment and support of mobile devices.

• Schedule incoming department moves and room set-up requests.

Operations/Maintenance Support

• Facilities Equipment and Infrastructure

• Investigate infrastructure and facilities equipment issues liaising with maintenance providers to minimise downtime.

• Arrange and schedule preventative maintenance visits in line with manufacturer recommendations.

• Maintain a working understanding of mechanical electrical and plumbing infrastructure.

• Quickly identify the root cause of onsite equipment or system failures and complete day-to-day repairs where appropriate.

• Health Safety and Compliancechampion

• Take an active role in maintaining a safe working environment for associates visitors and contractors.

• Carry out regular facility audits and building walkarounds proactively identifying hazards or issues and following up on required actions.

• Keep all documentation up to date for audit purposes.

• Contractor Supplier and Inventory Management

• Manage onsite…