Customer Service Representative

As Onsite Procurement Coordinator you will be the face of MSC at our customer's site. You will be responsible for coordinating daily activities to ensure successful product procurement, including the management of all special tooling requirements, related service queries for product and functional services provided.

• Working directly with end users onsite for their Adhoc purchasing requirements.
• Qualify product and purchasing requirements to ensure RFT supply.
• Utilise our preferred supplier base to procure the required products within the required SLAs.
• Using your knowledge of the industry supplier base source core, non-catalogue product when required by end user.
• Onsite point of contact for customer queries including returns, invoices, and product.
• Work closely with suppliers to achieve expected delivery dates.
• Take ownership of special tooling processes and procurement
• Identify opportunities to rationalise the customer supply chain and product portfolio.
• Build relationships with end users to gain insight to changes to stock demand to proactively manage the customer owned stock portfolio to min / max levels
• Have a sales mindset, continually looking out for new business opportunities to feed the relevant teams
• Using your knowledge of processes within the customer, identify cost, and time saving opportunities and elevate in an effective, timely manner to your colleagues.
• Manage onsite deliveries and update internal systems to always ensure product accuracy.
• Conduct quality inspections of procured product upon arrival to ensure compliance.
• Support incoming requests at the stores hatch including gauge & calibration management
• Be organised, take accountability and ownership of onsite service requirements, be a strong collaborator, and influential amongst your customer and your MSC team.
  Connections:
  Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with

• Thinking:
  The abilities you draw upon to solve problems, learn and be agile.
• Creativity:
  How adept you are at creating solutions and working with change.
• Drive:
  Your level of ambition. The pace, energy, and enthusiasm applied to activities ultimately, we identify talent in people who can demonstrate our values, and the behaviours required to thrive in our business.

Are you looking to take your career to the next level? When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop, helping you build your career. Great businesses need great people - that's where you come in!

Working Hours
- Monday
- Thursday 7:00am till 3pm Friday 7:00am till 12:30 Rotation Saturdays one per month 6:00am till 12:00

We would love to hear from you. Compensation starting at $ - $ depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

• With MSC you'll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated.
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