Assistant Practice Manager

Clifton lane Medical Centreis recruiting for the position of full time Assistant Practice Manager. This is an exciting opportunity for a highly motivated and organised individual looking for a rewarding career in the NHS.

Whether you are an experienced Assistant Practice Manager seeking a fresh challenge or a Senior Administrator / Healthcare Professional ready to step up, we want to hear from you!

We are a family run Practice dedicated to the wellbeing of our patients and staff.

We are looking for someone who has a passion for innovation and collaboration to join our enthusiastic, dynamic and highly engaged team. With two of our GPs actively involved in working with our local Primary Care Networks and GP Federation, we are at the heart of shaping local primary care.

The post holder will support the Practice Manager with all aspects of running a General Practice.

To support the Practice Manager with all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance in a safe and effective working environment.

Through innovative ways of working, motivate the team in promoting Equality Diversity and Inclusion, Health, Environment and Fire safety, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and work in collaboration with the team to ensure the practice complies with CQC regulations.

Clifton Medical Centre's list size is 5500. We have three GP Partners, Salaried GP, Specialist nurse, practice nurse, Clinical Pharmacists along with other admin team. Clifton Medical Centre has a branch site Victoria Health Centre based in Smethwick.

To support the Practice Manager with all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance in a safe and effective working environment.

Through innovative ways of working, motivate the team in promoting Equality Diversity and Inclusion, Health, Environment and Fire safety, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and work in collaboration with the team to ensure the practice complies with CQC regulations.

Primary key responsibilities

The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Assistant Practice Manager is responsible for:

• Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
• Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
• Providing key performance information as requested
• Undertaking tasks as directed by the Practice Manager in areas of change management and continuous improvement
• In conjunction with the Practice Manager, setting and monitoring performance targets, identifying areas for improvement to enhance patient services
• Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators and guiding the team to reach QOF targets.
• Implementing systems to ensure compliance with CQC regulations and standards
• Leading the management of complaints, patient feedback, significant events and learning events.
• Evaluating, organising and overseeing the staff induction programme
• Implementing and embedding an effective staff appraisal process
• Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
• Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
• Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
• Actively encouraging and promoting the use of patient online services
• Updating and acting as the focal point of contact for the practice website, social media sites, practice information leaflets and health education material
• Reviewing and updating clinical templates ensuring they relate to current practice
• Running clinical searches and submitting enhanced service claims via CQRS, CQRS Local and the Federation claims process on a monthly and quarterly basis.
• Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
• Ensuring the staff implement the practice wide approach to the management of all patient services matters
• Lead the management of the Patient Participation Group
• Coordinating the practice diary, ensuring meetings are scheduled appropriately
• Coordinating internal and external meeting arrangements, preparing agendas and producing minutes for meetings
• Effective monitoring of the Friends and Families Test
• Secondary responsibilities
• In…