Operations Manager

Candidates could be based in or around West Bromwich, Birmingham, Wolverhampton, Walsall, Dudley, Stourbridge, Halesowen, Kingswinford, Sutton Coldfield, Solihull, Cannock, Lichfield, Bromsgrove or the wider Black Country and West Midlands region.

Running a workshop isn't just about keeping vehicles moving.

It's about balancing people, process, performance and planning to deliver on every promise you make to customers.

We're working with a family-run business with a simple philosophy: look after your people and they'll look after your customers.

It's a culture that's won awards, helped them grow, and created an environment where people genuinely want to stay and build their careers.

As they continue to expand their operation, invest in new capabilities and prepare for the future of vehicle maintenance, we're looking for an Operations Manager who wants more than just another management role.

This is an opportunity to help shape the direction of the business for years to come.

You'll be a key member of the Senior Leadership Team, working alongside the Commercial Manager, Workshop Controller and Finance Manager to ensure the business has the people, systems, capacity and investment needed to deliver today while preparing for tomorrow.

This is a strategic leadership position, but it's also a hands-on role.

You'll spend time planning for the future, improving processes and driving performance, while remaining close enough to the operation to support the team whenever required.

• Forecast staffing, shift patterns and resource requirements
• Plan future workshop capacity, tooling and equipment needs
• Support customer onboarding and operational readiness for new contracts
• Help ensure the business stays ahead of demand, not behind it

• Vehicle availability
• Turnaround times
• First-time fix rates
• PMI compliance
• Labour productivity and efficiency
• Customer service performance

• Own and improve operational systems and procedures
• Drive continuous improvement across the customer journey, from booking through to invoice
• Ensure the operation remains safe, compliant and audit-ready
• Oversee Health & Safety, risk management and operational governance

• Provide co-leadership to both front-of-house and technician teams
• Support recruitment, training and succession planning
• Coach managers and help build a high-performing culture
• Provide leadership cover for key operational functions when required

You'll be an experienced operational leader who understands both the workshop floor and the commercial realities of running a successful vehicle maintenance operation.

• Experience with in vehicle maintenance, fleet services or commercial vehicle operations
• Proven background in leading teams and managing performance
• A technical background, such as a time-served Technician, NVQ Level 3 or equivalent
• Experience owning budgets, building forecasts and developing business cases for investment
  
  Strong understanding of operational compliance, workshop processes and Health & Safety
• Confidence using Excel, operational reporting tools and fleet management systems
• The ability to influence people, drive change and build alignment across teams
• A proactive, solutions-focused mindset

• A genuine seat at the leadership table
• Ongoing investment through our in-house training academy
• The opportunity to shape operational strategy and future growth

Most importantly, you'll join a business that genuinely values its people.

We believe going the extra mile works both ways.

We invest in our team, support personal growth, and create an environment where good people can build long-term careers.

Glen Callum Associates is committed to creating diverse and inclusive workplaces.

We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background.