Internal Sales & Customer Service Assistant

Location: Wednesbury

Superb new opportunity for an Internal Sales & Customer Service Administrator to join a growing Supplier & Distribution company based in Wednesbury. This is on a full time and permanent basis.

Duties:

- * Responsible for developing new sales opportunities using outbound cold emails, cold calls and lead follow-ups.

* Research, identify, qualify and cold call customers within targeted sectors and industries

* Ensuring CRM system is kept up to date with all progress at all times.

* Assisting the Commercial Sales Managers close sales deals.

* Support the Sales Team with initiatives and targeted campaigns through direct customer contact, qualifying leads and opportunity creation. ·

* Assist the customer services team in exceeding our customers’ expectations through answering customer questions, resolving concerns and providing information related to product knowledge, product orders and delivery schedules and processing of orders.

* Qualify, review and evaluate potential of incoming customer enquiries from e-mail, telephone and all incoming e-commerce channels. ·

* Receiving and processing of orders into Company ERP including telephone orders including on-line payments.

* Creating proforma invoices

* Report status of customers’ current orders by telephone or e-mail ·

* Liaison with despatch & production to ensure customer delivery expectations are achieved.

Key

Skills:

- * Essential you have a background in sales, internal sales, telesales, cold calling or account management

* Excellent communication skills in order to build relationships

* Ability to identify sales opportunities

* Able to work in a challenging environment.

* Business acumen

* Excellent financial, numeracy and IT skills