Internal Sales Exec

Internal Sales Executive
West Bromwich
£28,000 (£34,000 OTE)
Monday – Friday, 07:30am – 16:30pm

Are you a natural communicator with a talent for turning conversations into opportunities?

We have a great opportunity to join a forward-thinking company that’s expanding its sales team. As an internal Sales Executive, you’ll be at the heart of customer engagement — reigniting relationships and driving sales success through genuine conversations. You’ll be calling warm leads (existing customers who already know and love the products), so every interaction is an opportunity to reconnect and add value.

Key Duties:

Re-engage lapsed and inactive customers through phone calls, emails, and digital outreach to rebuild relationships and identify new sales opportunities.
Maintain regular contact with existing and previous customers to understand their needs, product usage, and potential for repeat business.
Promote new products, services, or promotions relevant to customer history and buying patterns.
Update and maintain CRM records accurately, ensuring all communications, opportunities, and outcomes are logged.
Follow up on warm leads generated through marketing campaigns or referrals to convert them into active accounts.
Provide excellent customer service and product knowledge to build trust and long-term relationships.
Meet and exceed sales and reactivation targets, contributing to overall business growth.
Prepare regular activity and performance reports highlighting customer feedback, conversion rates, and emerging sales trends.
This role is perfect for someone who:

Thrives in a lively, target-driven environment – Resilient & self-motivated.
Loves building rapport and delivering excellent customer experiences
Is motivated, confident, and ready to grow within a supportive, ambitious team
Enjoys working to sales targets (including high call stats)
Organised and detail-minded, ensuring consistent follow-up and accurate records.
Positive, adaptable team player with a professional and proactive attitude