Sales Support Administrator

Alma Personnel are pleased to announce we are working with our West Bromwich based client to recruit for a Sales Support Administrator on a full time, permanent basis.

The hours of work are Mon-Fri 8:30am-4:30pm.

The main duties of a Sales Support Administrator are:

- * Acting as the first point of contact for customer enquiries - products, pricing, order status, lead times, and delivery schedules

* Resolving concerns, complaints, and issues

* Providing product information

* Coordinating with production, purchasing, scheduling, and despatch

* Preparing and following up on quotes

* Processing customer orders

* Managing account information and preparing reports

* Identifying opportunities for up selling and cross-selling

* Outbound calling and contacting existing/old customers

* Maintaining customer records, pricing information and sales activity within the CRM

* Reviewing incoming orders and monitoring order progress from receipt through to shipment

* Generating sales reports and forecasts

* Assisting with inventory related enquiries and product availability checks

There is NO cold calling required for this role.

Qualifications and

Experience:

- * Knowledge of estimating, quoting, and order systems

* Experience with in a Sales Support role

* Manufacturing experience

* Good IT skills

* Clear and confident telephone manner

If you feel you are suitable and have all of the above experience, please apply now