Internal Sales Executive

The Best Connection are delighted to be recruiting for an Internal Sales Executive on behalf of our prestigious and well-established client based in West Bromwich.

Location: West Bromwich

Salary: £28,000-£30,000 per annum

Hours: Monday-Friday 08:30-16:30

This is an excellent opportunity for a customer-focused and commercially minded individual to join a supportive and successful team. If you have strong communication skills, enjoy building customer relationships, and thrive in a fast-paced sales environment, we'd love to hear from you.

As an Internal Sales Executive, you will play a vital role in supporting customers and driving sales growth by:

• Processing customer orders and monitoring their progress through to dispatch.
• Using CRM and ERP systems (currently Salesforce and Infor) to manage orders, inventory checks, customer interactions, credits, and debits.
• Building and maintaining strong relationships with customers, external sales teams, and transport providers.
• Responding to customer enquiries regarding stock availability, pricing, discounts, and providing first-line technical support where appropriate.
• Proactively contacting customers to generate sales opportunities, including re-engaging inactive accounts and promoting current offers.
• Preparing and issuing customer quotations.
• Supporting the external sales team with account information, quotations, and customer updates.
• Organising transport arrangements for non-standard deliveries.
• Monitoring deliveries and resolving any issues efficiently, escalating where necessary.
• Liaising with internal departments regarding manufacturing, assembly, and product-related queries.
• Providing administrative support to the wider UK team.
• Undertaking additional duties as required to support business operations.

• GCSEs (or equivalent qualifications).
• Strong IT skills, including intermediate-level Microsoft Word and Excel.
• Previous experience using CRM systems such as Salesforce or Infor (desirable).
• Excellent telephone manner and communication skills.
• The ability to build rapport and develop strong customer relationships.
• Previous office administration experience.
• Strong organisational skills with the ability to prioritise workloads effectively.
• The ability to work independently and as part of a team.
• A proactive attitude with a willingness to go the extra mile.
• Flexibility, attention to detail, and a positive approach to continuous improvement.
• A willingness to contribute ideas and support business growth.

In return, our client offers an excellent benefits package including:

• Competitive salary and company-wide bonus scheme
• 25 days annual leave plus bank holidays
• Christmas festive shutdown
• Service and recognition awards
• Ongoing training and development opportunities
• Company pension scheme
• Life assurance (4x annual salary)
• Discounted gym membership
• Enhanced family-friendly policies
• Free annual flu vaccination vouchers
• Employee Assistance Programme with 24/7 Virtual GP access
• Cash health plan
• Free home cyber security training
• Cycle to Work scheme
• Free onsite parking

The Best Connection is acting as an Employment Agency in relation to this vacancy.