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Control Room Supervisor

Job in Oldbury, West Bromwich, West Midlands, B70, England, UK
Listing for: WMJobs
Full Time position
Listed on 2026-04-17
Job specializations:
  • Security
    IT Specialist
  • Government
    IT Specialist
Salary/Wage Range or Industry Benchmark: 34000 - 39000 GBP Yearly GBP 34000.00 39000.00 YEAR
Job Description & How to Apply Below
Location: Oldbury

Overview

Sandwell Metropolitan Borough Council is seeking a confident, customer-focused team player to support the Manager with the day-to-day operational management of Public Space CCTV and Concierge services delivered from Sandwell Councils CCTV Control Room.

Responsibilities
  • Supervise and monitor the performance of Control Room Operators against targets to ensure the effective delivery of the CCTV and Concierge service.
  • Operate and monitor current and future Control Room systems, ensuring full compliance with relevant operating procedures, legislation, and codes of practice.
  • Liaise with and exchange intelligence with the Police, Environmental Protection Officers, Sandwell Council Officers, and other enforcement agencies; actively promoting effective partnership working to ensure targeted and appropriate system use.
Working pattern and salary

The role operates on a rotational pattern of four early and four late shifts between Monday and Friday, with working hours of 08:00:00 and 13:00:30. This pattern attracts a 10% shift allowance, resulting in a total salary range of approximately £34,000 £ 39,000.

Requirements
  • Experience in supervising and monitoring Control Room staff and performance against targets.
  • Ability to operate and monitor Control Room systems and to ensure compliance with procedures, legislation, and codes of practice.
  • Strong liaison and partnership-working skills with Police and other enforcement agencies.
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