National Operations Support Manager

Working pattern:
Part time, 24 hours per week plus overtime. Out-of-hours, mobile role.

GMS Security Services Ltd is looking for an experienced security professional to lead our out-of-hours operations. Working from a company vehicle, you will be the first point of contact for operational issues from the close of the office day until the next morning, supporting officers and clients across our contracted sites.

• Handle out-of-hours escalations from officers, clients and stakeholders
• Arrange emergency cover for missed shifts, lateness and sickness
• Manage incidents through to resolution
• Attend client sites for alarm activations and keyholding call-outs
• Support officer welfare and maintain professional standards
• Respond to client concerns and complaints
• Follow lone-working and health and safety procedures, including dynamic risk assessments
• Keep accurate incident records and give a full handover to the day Operations Team

• Proven experience in manned guarding or the wider security industry
• Strong understanding of security operations
• Experience managing incidents, escalations and difficult situations
• A calm, decisive approach and the ability to work independently under pressure
• Excellent communication and organisational skills
• Full UK driving licence
• Flexibility for mobile, out-of-hours working
• Mobile response, keyholding or alarm response experience
• Out-of-hours operations or emergency staffing coordination experience
• Experience with electronic patrol systems, tagging and incident-reporting software

£14.50 per hour, 24 hours per week plus overtime

A company vehicle and all the equipment you need for the role. A key role supporting frontline teams and keeping clients' services running outside office hours.