Sexual Violence Contact

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Sexual Violence Single Point of Contact (SPOC)
Location: West Bromwich (office-based)
Salary: 14,857.13 pro rata ( 24,761.88 FTE)
Hours: 22.5 hours per week (Wednesday-Friday, 9am-5pm)
Service Area: Sexual Violence and Therapeutic Services
Responsible to: Rape and Sexual Violence Service Manager
Travel Required: No

About the Role
We are seeking a compassionate, organised and highly professional Sexual Violence Single Point of Contact (SPOC) to join our specialist Sexual Violence and Therapeutic Services team.
This role is pivotal as the first point of contact for individuals seeking support following rape, sexual violence or childhood sexual abuse. You will provide sensitive, trauma-informed responses to telephone and email enquiries, coordinate referrals, maintain accurate case records, and support the effective allocation of clients to Independent Sexual Violence Advisors (ISVAs) and counsellors.
This is a challenging but rewarding frontline role that combines client care with high-quality administration. The way you respond at first contact will set the tone for a survivor's journey into support.

About the Service
The Sexual Violence and Therapeutic Services team provides specialist, trauma-informed support to women, men and children who have experienced rape, sexual violence or childhood sexual abuse. Support is available regardless of when the abuse occurred and whether it has been reported to the police.
The service works across the Black Country area, offering tailored interventions that prioritise safety, dignity, empowerment and recovery.

Key Responsibilities

• Act as the first point of contact for individuals and professionals accessing the service via telephone and email.
• Provide a calm, empathetic and supportive initial response, gathering relevant information and identifying immediate needs and risks.
• Coordinate and process referrals from agencies including MASH and other statutory and voluntary sector partners.
• Accurately record referral details and maintain up-to-date case management systems.
• Prepare case files for allocation and allocate clients to the appropriate ISVA or counsellor.
• Liaise with stakeholders to ensure coordinated support and appropriate information sharing in line with GDPR and safeguarding requirements.
• Support the wider service with administrative tasks and assist in training new team members on systems and processes.
• Signpost or refer clients to other appropriate services where needed to ensure the best possible outcomes.

About You
You will:

• Have experience of working in a frontline support or administrative role within a sensitive service area.
• Demonstrate excellent interpersonal and communication skills, particularly over the telephone.
• Be able to respond to disclosures of trauma with empathy, professionalism and appropriate boundaries.
• Be highly organised, accurate and confident using case management systems.
• Understand safeguarding responsibilities and information-sharing protocols.
• Be committed to challenging violence and abuse and placing victims at the centre of your work.

Additional Requirements

• May require occasional work outside of normal office hours.
• Enhanced DBS check required (subject to the Rehabilitation of Offenders Act 1975 - Exceptions Order).
• Eligibility to work in the UK.
• Occupational Requirement: Under Schedule 9 (Part
  1) of the Equality Act 2010, this post is open to female applicants only.

What We Offer

• 25 days annual leave (pro rata) plus bank holidays (increasing after 3 years' service)
• 1 wellbeing day (pro rata)
• Annual leave buy-back scheme
• 5% employer pension contribution
• Time off in lieu (TOIL) for overtime
• Employee Assistance Programme
• Access to group clinical supervision with a BACP-trained counsellor
• Training and development opportunities
• Mileage allowance (where applicable)
• Bi-annual staff away days
• Regular internal staff newsletter

Safeguarding & Equality
We are committed to safeguarding and promoting the welfare of vulnerable adults,…