Senior Accommodation Support Worker

Location: Sandwell

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Senior Accommodation Support Worker

Location:

Sandwell
* * This role will widen across the Black Country as additional accommodation provision is developed.
Salary: £28,861.56 - £33,786 (dependent on experience)

Hours:

37.5 hours per week, Monday-Friday 9am-5pm

Contract:

Full-time
Reporting to:
Accommodation Services Manager
Travel:
Required - must have access to own vehicle
Occupational Requirement under Schedule 9 (Part
1) of the Equality Act 2010 - the post holder must be female

About the Organisation
We are a specialist charity providing trauma-informed support to victims and survivors of domestic abuse, modern slavery and other forms of violence and exploitation. Our accommodation services offer safe, supportive environments where women, children and, in some provisions, male victims can recover, rebuild confidence and move towards independence.
Our Accommodation Services Directorate manages a growing portfolio of refuge and dispersed accommodation, including:

24-hour refuge accommodation for women and children
Dispersed domestic abuse accommodation (HMOs, flats and houses)
Resettlement support following departure from accommodation
Safehouse and dispersed accommodation for victims of modern slavery
Access to counselling, community-based support and specialist advocacy services

Due to continued expansion, we are recruiting a Senior Accommodation Support Worker to provide leadership, oversight and high-quality direct support within our refuge services.

The Role
The Senior Accommodation Support Worker will be based within domestic abuse accommodation services but may be required to support other accommodation-based services where necessary.
This is both a leadership and frontline role. You will supervise intervention/support workers (non-case holding), oversee the quality of support delivered to residents and their children, and ensure a safe, empathetic and empowering environment that promotes independence and recovery.
You will also ensure contractual targets and KPIs are met while maintaining high standards of safeguarding, health & safety and service delivery.

Key Responsibilities
Leadership & Oversight

Provide direct line management, supervision and guidance to allocated staff, students and volunteers
Support staff to develop high-quality, evidence-based support plans
Oversee referral decisions, risk assessments and allocation of accommodation
Ensure performance targets and contractual requirements are achieved
Manage staff rotas to ensure safe and consistent staffing levels
Support induction, training and ongoing development of the team Resident Support & Advocacy

Ensure residents with complex and high-risk needs receive consistent emotional and practical support
Maintain direct engagement with residents to understand their experiences and ensure needs are met
Support residents to understand licence agreements, rent/service charges and partner agency roles
Lead and coordinate group interventions and recovery-focused programmes
Advocate for residents' rights with housing, legal, health and welfare agencies
Oversee safe case closure, ensuring safeguarding actions and documentation are complete

Accommodation & Compliance

Ensure the safety and security of accommodation sites
Monitor health & safety standards and report concerns appropriately
Respond to and resolve conflicts within accommodation settings
Work collaboratively with finance colleagues to monitor rent collection and housing benefit processes
Maintain accurate records across all required systems and databases

About You
Essential

Level 3 qualification (or equivalent experience) in a relevant field (e.g. health & social care, housing, community work)
Experience undertaking risk and needs assessments and developing support plans
Experience working with vulnerable people with complex or multiple disadvantages

Experience of advocacy

Experience of meeting targets within a structured service environment
Strong knowledge of domestic abuse and the barriers faced by victims
Understanding of safeguarding, risk management and safety planning
Excellent communication and partnership-building skills
Ability to supervise or support staff, students or volunteers
Strong organisational skills and ability to manage competing demands
Confident using Microsoft Office and data recording systems
Full UK driving licence with access to a vehicle
Eligible to work in the UK Additional Requirements

Participation in an on-call rota
Occasional evening/weekend work where required
Travel across accommodation sites, with flexibility to support additional services
Duties may evolve in line with service development Benefits

25 days annual leave (pro rata) plus bank holidays
1 Wellbeing Day (pro rata)
Annual leave buy-back scheme
5% employer pension contribution
Mileage allowance
Time off in lieu…