Senior Accommodation Support Worker

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Location:

Sandwell (this role will widen across the Black Country as additional accommodation provision is developed).

Salary: £28,861.56 - £33,786 (dependent on experience).

Hours:

37.5 hours per week, Monday-Friday 9am-5pm.

Contract:

Full-time.

Reporting to:
Accommodation Services Manager.

Travel:
Required - must have access to own vehicle.

Occupational Requirement under Schedule 9 (Part
1) of the Equality Act 2010: the post holder must be female.

We are a specialist charity providing trauma‑informed support to victims and survivors of domestic abuse, modern slavery and other forms of violence and exploitation. Our accommodation services offer safe, supportive environments where women, children and, in some provisions, male victims can recover, rebuild confidence and move towards independence.

Our Accommodation Services Directorate manages a growing portfolio of refuge and dispersed accommodation, including:

• 24‑hour refuge accommodation for women and children
• Dispersed domestic abuse accommodation (HMOs, flats and houses)
• Resettlement support following departure from accommodation
• Safehouse and dispersed accommodation for victims of modern slavery
• Access to counselling, community‑based support and specialist advocacy services

The Senior Accommodation Support Worker will be based within domestic abuse accommodation services but may be required to support other accommodation‑based services where necessary.

This is both a leadership and frontline role. You will supervise intervention/support workers (non‑case holding), oversee the quality of support delivered to residents and their children, and ensure a safe, empathetic and empowering environment that promotes independence and recovery.

You will also ensure contractual targets and KPIs are met while maintaining high standards of safeguarding, health & safety and service delivery.

• Provide direct line management, supervision and guidance to allocated staff, students and volunteers.
• Support staff to develop high‑quality, evidence‑based support plans.
• Oversee referral decisions, risk assessments and allocation of accommodation.
• Ensure performance targets and contractual requirements are achieved.
• Manage staff rotas to ensure safe and consistent staffing levels.
• Support induction, training and ongoing development of the team.

• Ensure residents with complex and high‑risk needs receive consistent emotional and practical support.
• Maintain direct engagement with residents to understand their experiences and ensure needs are met.
• Support residents to understand licence agreements, rent/service charges and partner agency roles.
• Lead and coordinate group interventions and recovery‑focused programmes.
• Advocate for residents' rights with housing, legal, health and welfare agencies.
• Oversee safe case closure, ensuring safeguarding actions and documentation are complete.

• Ensure the safety and security of accommodation sites.
• Monitor health & safety standards and report concerns appropriately.
• Respond to and resolve conflicts within accommodation settings.
• Work collaboratively with finance colleagues to monitor rent collection and housing benefit processes.
• Maintain accurate records across all required systems and databases.

• Level 3 qualification (or equivalent experience) in a relevant field (e.g. health & social care, housing, community work).
• Experience undertaking risk and needs assessments and developing support plans.
• Experience working with vulnerable people with complex or multiple disadvantages.
• Experience of advocacy.
• Experience of meeting targets within a structured service environment.
• Strong knowledge of domestic abuse and the barriers faced by victims.
• Understanding of safeguarding, risk management and safety planning.
• Excellent communication and partnership‑building skills.
• Abil…