Support Worker (AWDO-P15016

Support Worker

This is a rewarding opportunity for a compassionate and organised individual to help people rebuild confidence, independence and safety as they move from refuge into stable new homes.

This role is known officially as a Resettlement Worker.

If you’ve also worked in the following roles, we’d also like to hear from you:
Resettlement Worker, Community Support Worker, Housing Support Worker, Domestic Abuse Support Worker, Refuge Worker, Family Support Worker, Tenancy Support Worker, Residential Support Worker, Outreach Support Worker, Women’s Support Worker

PLEASE NOTE:

An Occupational Requirement applies under Schedule 9, Part 1 of the Equality Act 2010. Due to the gender-specific nature of this role, applications can only be accepted from women. This includes all women whose gender is female, including women who hold a Gender Recognition Certificate (GRC).

SALARY: £24,784 per annum FTE (£14,870.70 Actual) + Benefits

LOCATION:

Sandwell, West Midlands

JOB TYPE:
Part-Time, Permanent

WORKING HOURS:

22.5 hours, Monday-Friday (daily hours negotiable)

This is a rewarding opportunity to make a positive difference to adults and children moving on from refuge accommodation into the community.

As a Support Worker, you will provide practical and emotional support with resettlement, safety planning, grants, housing, utilities, education, health services and community resources.

The Support Worker will help clients manage transitions, reduce isolation, build confidence and improve long-term resilience.

Working from a residential site, the Support Worker will liaise with internal teams and external agencies to ensure safe, client-led support.

Your duties as the Support Worker include:

• Client Support and Resettlement:
  Help clients and their children establish safe, stable new homes, including moving logistics, utilities, furnishings and essential household items
• Risk and Needs Assessment:
  Use evidence-based tools to assess needs, identify safeguarding concerns and develop tailored support, safety and risk management plans
• Emotional Support:
  Provide client-led emotional support, crisis management and practical guidance during planned or short-notice move-on from refuge
• Independence and Wellbeing:
  Support clients with budgeting, bills, landlords, public transport, community resources and confidence-building
• Advocacy and Multi-Agency Working:
  Advocate for clients and liaise with community services, neighbourhood teams, health services, education providers and other agencies
• Safety and Safeguarding:
  Promote the long-term safety, security and wellbeing of families and report safeguarding concerns promptly
• Team
  
  Collaboration:
  
  Work closely with refuge staff to ensure a smooth handover as support moves from recovery to resettlement
• Records and Service Quality:
  Maintain accurate records, support feedback and consultation, follow policies and contribute to high-quality service delivery

• Minimum Level 3 qualification in a related field
• Good standard of general education, including GCSE English and Mathematics at Grade C or above
• Experience working with vulnerable adults and children, including recognising and responding to safeguarding concerns
• Experience working in a professional environment
• Experience providing direct, needs-led support, including risk and needs assessments and support planning
• Experience managing complex casework, trauma, crisis intervention and related support needs
• Experience coordinating support for individuals or families in a multi-agency setting
• Knowledge of domestic abuse, interpersonal violence and barriers to accessing support
• Excellent interpersonal skills, empathy, organisation and a hardworking approach
• Full driving licence with willingness to use own vehicle
• Due to an Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010, the post holder must be female
• Eligible to work in the UK

• Experience building and maintaining partnerships with other agencies

• Mileage allowance
• Training and development opportunities
• Employee Assistance Programme
• Access to group clinical supervision with a BACP trained counsellor
• 25 days of annual leave (pro rata), plus bank holidays. Opportunities for this to be extended after 3 years of service
• 1 wellbeing day (pro rata)
• Annual leave ‘buy back’ scheme for those who want to purchase additional annual leave days
• Bi-annual staff away days
• Regular internal newsletter created by staff
• Time off in lieu (TOIL) when overtime is required
• 5% employer contribution to pension

This role requires an Enhanced DBS Check