Patient Service Associate; PSA Critical Care Unit

Job Description

Minimum Hiring Wage:
From $18.89 per hour

Job Details:
Scheduled hours: 6:30am-7:00pm

Job Description:

A Brief Overview

Provides basic patient care under the direction of a licensed nurse. Performs a variety of clerical functions and tasks related to department specific needs. Provides high quality care to the following patient populations:
Surgical, Geriatric, Medical/Surgical, Adult, Pediatric, Obstetric, Telemetry and Psychiatric. Duties are included but are not limited to those below for specified units.

• Care for the restrained patient and monitor for safety, as directed by the licensed nurse.
• Perform Bedside shift report at the beginning and end of shift.
• Utilize policies and procedures to keep patients safe from falls.
• Assist in wound prevention and hospital acquired pressure injuries.
• Be cost conscious in the use of equipment and supplies.
• Adhere to safety practices for personal protection, i.e. infection control devices, lifts, gait belts, eye shields, gloves.
• Demonstrate accurate keyboarding proficiency and computer navigation skills.
• Demonstrate knowledge of basic math to calculate intake and output.

• Answer patients’ call lights in a timely manner and address requests or report them to a co‑worker to fulfill the request.
• Answer telephones, and direct calls to appropriate staff.
• Maintain clean patient rooms and change linens, as appropriate.
• Deliver messages, documents, and specimens.
• Observe patients’ conditions, measuring and recording intake and output and vital signs, and report changes to professional staff.
• Maintain inventory of supplies based on unit routine.
• Proactively monitor patients for safety and communicate to licensed nurse the need for any monitoring devices (alarms).
• Consistently use patient safety devices.
• Document activities performed in the medical record in an accurate and timely manner.
• Greet visitors and callers to ascertain purpose of visit or call, and direct them to appropriate staff.
• Facilitate admissions, discharges and transfers in collaboration with other staff.
• Assemble, clean sheet, and tear down medical records.
• Operate office equipment such as nurse call, fax, scanners, photocopier, computer system, telephone system, telemetry.
• Accurate and timely order entry.
• Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
• Perform quality checks on equipment, i.e., crash cart, transport monitor.
• Regular and reliable attendance.
• Performs accurate patient registration and verifies patient information.
• Tracks and records unit census.

• Basic Telemetry course or within six months of hire – Required
• Medical Terminology course or within one year of hire – Preferred
• Completion of C.N.A. course (or complete within four months of hire) – Required
• Completion of C.N.A. course if currently in high school – Required
• Health care experience within the past five years – Preferred
• Computer classes/experience – Preferred
• Knowledge of principles and processes for providing customer and personal services, including needs assessment, quality standards, and customer satisfaction evaluation.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Knowledge of the structure and content of the English language including meaning and spelling of words, rules of composition, and grammar.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and assessment and treatment of behavioral and affective disorders.
• Knowledge of information and procedures to provide care.
• Being aware of others’ reactions and understanding why they react as they do.
• Actively looking for ways to help people.
• Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work‑related documents.
• Giving full attention to what other people are saying, taking time to understand points being made, asking questions appropriately, and not interrupting at inappropriate times.
• Monitoring/Assessing performance of…