Account Development Manager

Overview

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.

We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life‑changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?

Here’s what Transcat has to offer—

• Work that matters
• A values‑based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

Our Account Development Managers (ADM), each working out of a designated lab (or region), have a customer service and growth mindset and play a crucial role in driving sustainable organic revenue growth within their assigned lab(s). ADMs are transforming the way we do business with our customers by focusing on every aspect of customer relationship building to achieve a level of customer intimacy and ease of doing business that results in trust and loyalty.

They are responsible for developing and executing sales strategies to retain and grow existing customers, including by moving current customers into new channels within our End‑to‑End offerings.

Each ADM will be provided with a lab‑based customer list and retention and growth target and is expected to develop and implement strategies to proactively engage with those customers, recognize and act on opportunities to grow our relationship with them, enhance overall customer satisfaction, and identify and address potential attrition risks. This position requires a strong understanding of customer needs, passion for building relationships, an ambitious go‑getter mentality, strong interpersonal, analytical and organizational skills, and drive to exceed customer expectations.

ADMs are encouraged to identify new customer growth opportunities but are primarily focused on delivering a best‑in‑class customer experience and growing revenue with their assigned current customers.

This position will report to the applicable Regional Sales leader.

• Customer Relationship Management, Retention, and Growth—
  • Serve as the primary point of contact for assigned accounts
  • Build strong relationships with assigned customers through methodical, personalized, and consistent customer attention, engagement, and service
  • Address customer concerns/questions promptly and effectively, ensuring customer satisfaction
  • Develop and execute customer retention and growth strategies aligned with company revenue and Service channel sales goals
  • Proactively engage with current customers through face‑to‑face interactions and personalized communication
  • Analyze customer data to identify risks, trends, and opportunities to expand revenue within current and additional Service channels tracks
  • Understand customer and regional sector needs, opportunities, and pain points to identify opportunities for relationship expansion and revenue and Service track growth
  • Build and maintain strong, long‑term relationships with customers to understand their needs and exceed their expectations
• Customer Experience Enhancement—
  • Collaborate with cross‑functional teams (e.g., Operations, Customer Service Representatives (CSR), product development, Marketing) to improve the quality of the customer experience and the facilitate ease of doing business
  • Identify and implement initiatives to enhance customer loyalty and satisfaction
  • Gather and analyze customer feedback to inform continuous improvement…