Warehouse Specialist-CVG-Bilingual Mandarin

Warehouse Specialist Key Responsibilities

• Assist local parcel delivery operations, such as sorting, pickup, and dispatch.
• Forecast driver’s needs, plan DSP driver routes, and recruit/interview drivers.
• Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion.
• Troubleshoot operational issues, learn our internal warehouse/logistics software, and perform data handling tasks.
• Generate daily pickup tasks, review, and distribute them to the dispatch team.
• Collaborate across departments to allocate driver resources effectively. Address vehicle breakdowns, driver absences, and other disruptions.
• Communicate task changes with third parties and assist drivers in resolving issues during pickup and delivery.
• Manage exception handling and complaints, including delays or missed pickups. Work with customers and internal/external teams to ensure timely resolutions and close service loops. Track recurring issues and provide process improvement suggestions.
• Fluent in both Chinese and English (written & spoken).
• Must have legal work authorization in the U.S. Proficient in Excel and data analysis tools.
• Strong communication skills with the ability to collaborate across dispatch, drivers, warehouse, and customer service teams.
• Able to multitask under pressure while maintaining professionalism.
• Comfortable with phone and email communication.
• Customer service or warehouse/logistics experience is a plus.
• No extensive prior experience required for this specialist role. If you are detail-oriented, responsible, and have solid communication skills, this role is a great fit.

• First Three Months: $20–23/hour
• After Three Months: $23–25/hour + 10% bonus

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%
• 50% Medical insurance, 100% Dental and Vision Insurance

Ready to be part of a growing, innovative team? Explore our current job openings and apply today!

We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach.