B2B Billing & Collections Specialist

B2B Billing & Collections Specialist

Join to apply for the B2B Billing & Collections Specialist role at CORT.

CORT is seeking a full-time Accounts Receivable Collections and Support Specialist to work with our national, commercial accounts. The ideal candidate will be skilled at building customer relationships, with experience in commercial collections and customer support.

Monday-Friday 8am to 4:30pm. During the training period, this is an onsite role that reports to the office each day; after training, employees can work a hybrid schedule with 3 days in office and 2 days from home.

• Hourly pay rate; weekly pay; paid training; 40 hours/week
• Promote from within culture
• Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays
• Company‑paid disability and life insurance
• Tuition reimbursement
• Employee discounts and perks

• Review, adjust, reconcile and send monthly invoices to assigned commercial account customers.
• Contact customers by telephone and email to determine reasons for overdue payments and secure payment of outstanding invoices. Communicate with districts and elevate collection issues as appropriate to resolve.
• Determine proper payment allocation as required or requested by A/R processing personnel.
• Resolve short payment discrepancies that customers claim when making payment.
• Complete adjustment forms and follow up with Districts to ensure adjustments are completed timely and accurately.
• Based on established policy and on a timely basis, investigate and resolve on‑account payments received and other credits/debits that have not been assigned to an invoice.
• Resolve and clear credit balance invoices before such invoices age 60 days.
• Prepare monthly collection reports to be submitted to Management.

• 2-3 years or more of accounting/collection, or customer service experience. Collections experience preferred.
• Commercial collections experience is ideal.
• High school diploma or equivalent.
• Requires knowledge of credit and collections, invoicing, accounts receivable and customer service principles, practices and regulations.
• Basic math and analytical skills.
• Must have excellent communication and negotiation skills with an ability to communicate in a respectful and assertive manner. Must be able to communicate clearly and concisely, both orally and in writing, with an emphasis on telephone etiquette.
• Ability to multi‑task and prioritize while speaking with customers.
• Demonstrates good active listening skills, telephone skills and professional email communication skills.
• Position requires strong PC skills and a working knowledge of Outlook, Windows, Word and Excel.
• Must possess average keyboarding speed with a high level of accuracy.

CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.

For more information on CORT, visit

For more information on careers at CORT, visit  This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records.

Check your city government website for specific fair chance hiring information. CORT participates in the E‑Verify program. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.

EEO/AA Employer/Vets/Disability. Applications will be accepted on an ongoing basis; there is no set Final date to receive applications to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.