Lead Mailroom Associate

2 days ago – Be among the first 25 applicants.

Reports To: The Lead Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

The Lead Mailroom Associate provides oversight of mail and shipping/receiving services, delivering operational functions in processing inbound/outbound mail, distributing/delivering mail, and shipping and receiving products and supplies to support the onsite business service center in a timely manner. The position continuously offers the highest level of service to all clients and SPS employees, maintaining a professional company image by providing prompt, courteous, and efficient service.

• Deliver exceptional customer service to all employees and serve as the primary point of contact for mail and package inquiries.
• Receive, process, log, distribute, and ship mail and packages using chain‑of‑custody systems while maintaining accurate records.
• Operate and maintain mailroom and office equipment, including postage meters, copiers, and folding/inserting machines.
• Oversee daily mailroom operations, including task assignments, workflow prioritization, and progress tracking.
• Train and support backup staff and provide guidance on policies, procedures, and best practices.
• Maintain a clean, organized Business Service Center and monitor office supply levels, submitting work orders as needed.
• Provide reception, concierge, or hospitality coverage when required.
• Collaborate with the supervisor to support day‑to‑day operational needs and staffing requirements.

• Strong communication, organizational, and customer service skills.
• Ability to multitask, work independently, and manage competing priorities.
• Proficiency with MS Office and mailroom‑related systems and equipment.
• Working knowledge of shipping and receiving procedures, including proper packing methods.
• Sound judgment when handling confidential or sensitive materials.

• High School Diploma or equivalent required.
• 2+ years of relevant experience preferred, with 1+ year in a lead or supervisory role.
• Strong time management, problem‑solving, and analytical skills.
• Ability to work assigned schedules and maintain a professional appearance.
• Commitment to adhering to company policies and procedures.

• Regular physical activity, including lifting packages up to 40 lbs and using a wheeled cart up to 60 lbs.
• Ability to stand, walk, bend, kneel, and sit for extended periods.
• Manual dexterity required to operate standard office and mailroom equipment.
• Ability to communicate effectively using vision, hearing, and oral/written comprehension.

None or negligible.

Additional duties may be assigned; this description is not exhaustive and may change at any time with or without notice.

• Career Growth:
  An opportunity to learn new skills or use a variety of them, potentially leading to other career opportunities.
• Learning & Development:
  We promote a culture of learning to help employees excel.
• Recognition Programs:
  Various programs for all employee levels.
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, commuter transit and parking, supplemental life insurance, accident insurance, critical illness, hospital indemnity, legal program, identity theft protection, pet discounts & insurance, group home and auto insurance, EAP, short‑term disability, life insurance, education discounts, 401(k) with matching, entertainment discounts, and paid time off.

SPS is an award‑winning employer of choice, offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. In North America we provide Mailroom Management, Office Services, and Document Processing Services to clients across banking, insurance, legal, education, advertising, and Fortune 500 companies. We invest in professional development, offer competitive benefits, and promote an inclusive culture of access, equity, and diversity.

SPS provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, or sexual orientation.

SPS offers reasonable accommodations for individuals with disabilities throughout the hiring and employment process. Request an accommodation at any time.

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