Quality Account Coordinator; 1st Shift

9817 Crescent Park Drive, West Chester OH

Account Coordinators work directly with customer representatives to manage orders, exceptions and special requests. They support site leadership to plan and execute daily work with expected levels of productivity, quality and safety. Ensure that people in area of responsibility are positioned and monitored for maximum productivity.

As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

• Read and understand the Crescent Safety Playbook – Doing It Safe
• Ensure Safe and well‑maintained work environment and conditions throughout all work spaces, facility and surrounding areas
• Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety‑First Culture.

• Read and understand the Crescent Way
• Act as a liaison to shipping/warehouse people ensuring all order requirements are successfully communicated
• Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
• Positively contribute to a team environment by mutually respecting each other
• Ensure all customer touch points and communications are positive
• Provide individual performance insights to leadership team for assessments and coaching

• Manage orders and queue them to pickers/processors
• Manage exceptions and problem lots and returns
• Maintain customer and Crescent systems
• Prepare Requests for Shipment (RFS)
• Assist with training all Crescent People on proper policies and procedures.
• Ensure that Customer expectations are met consistently
• Encourage good working conditions and provide positive motivation for all Crescent People
• Maintain productivity standards as dictated by department KPIs and goals
• Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels
• Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators
• Working with other departments and utilize tools and resources to drive a lean culture
• Leading projects to eliminate waste and defects within the department

• Execute quality management of material through controlling customer hardware and proper execution of QEMs.
• Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non‑conformance documents
• Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner
• Assist with ISO program management
• Assist with FOD and parts awareness training
• Maintain files for Quality Event Management
• Maintain a clean and orderly work area
• Inspect all paperwork to identify reason for returns or shipments
• If position is focused on quality objectives, respond to quality inquiries, log non-conforming parts, manage NC/Quality cage where applicable
• Participate in Quality Sentinel Programs

• Ensure current and accurate inventory control for each account
• Complete cycle counts, bin audits, and bin maintenance when requested
• Ensure Inventory accuracy goals of account are met
• Be able to report out on Inventory metrics and speak to open action items

• Respond promptly to client requests via phone or email in a professional, courteous manner
• Process shipping document amendments and kit matrices upon request
• Maintain on‑time deliver and/or days in process targets
• Perform bin audits and cycle counts on quality escape research.
• Process customer quality requests
• Process shipping document amendments and kit matrices upon request
• Foster Crescent excellence by cultivating teamwork
• Effectively communicate directly to customers all aspects of quality issues
• Maintain a good working relationship with customers

• Operate with a reporting system/tools ensuring the complete integrity of all data
• Improve organizational efficiency and waste reduction through (CI)…