Senior Program Manager, Regional Fleet Operations, Global Fleet & Products

Job :  |  Services LLC

Revolutionize Amazon's Last Mile Fleet Operations with Strategic Leadership and Innovation

We're seeking a dynamic Senior Program Manager to drive transformative improvements in vehicle safety and operational excellence across our regional delivery network. In this pivotal role, you'll collaborate with cross-functional teams to optimize fleet performance, implement solutions, and ensure our delivery stations operate at the highest standards of efficiency and safety.

Travel for this role will be approximately 40-70%

This person will support the Lakes/Midwest regions in the United States and permanent work site will be required to be in that region.

• Lead full life-cycle of complex cross‑functional projects and programs with considerable impact across multiple organizations
• Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes from third‑party solutions, security not considered, insufficient stakeholder review, etc.)
• Develop, implement, and govern KPI reporting for a portfolio of programs.
• Measure and manage performance to daily metrics as a Subject Matter Expert (SME) responsible for multiple Delivery Station Fleets to maintain the world’s safest and fully mission capable vehicles
• Partner with Amazon Operations leaders, Delivery Service Partners (DSP), and program teams to source, allocate, and coordinate resources to achieve business goals
• Synchronize with third party companies to ensure Best in Class service is provided to the Amazon Fleet

Your day will be a dynamic blend of strategic planning, collaborative problem‑solving, and hands‑on operational management. You'll navigate complex projects, engage with diverse teams, and develop innovative approaches to fleet management challenges. Expect to move between strategic meetings, on‑site assessments, and data‑driven analysis that directly impacts our delivery capabilities.

Our Global Fleet and Products team is at the forefront of revolutionizing last‑mile delivery. We're passionate about creating seamless, safe, and efficient transportation solutions that set new industry standards. By joining us, you'll be part of a collaborative environment that values innovation, continuous improvement, and making a tangible impact on Amazon's delivery ecosystem.

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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