Relationship Banker - Dayton Mall Financial Center

Relationship Banker – Dayton Mall Financial Center

Apply to the Relationship Banker position at Bank of America.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. This role focuses on engaging clients in the lobby to educate and assist with transactions through self‑service resources such as mobile banking, online banking, or ATM. You will process cash transactions accurately and efficiently, have deep conversations with clients to understand their financial priorities, and connect them to solutions that meet their goals.

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

• Enthusiastic, highly motivated self‑starter with strong work ethic and focus on results.
• Effective collaboration and relationship building.
• Passion, commitment, and drive to deliver superior client experience.
• Skill in identifying solutions for new and existing clients based on their needs.
• Strong communication, confident engagement with all clients.
• Ability to learn and adapt to new technology platforms.
• Confidence in educating clients on how to conduct simple banking transactions through self‑service technologies.
• Strong critical thinking and problem‑solving skills.
• Adherence to established processes and guidelines, laws, and regulations.
• Efficient time and capacity management.
• Focus on results while acting in the best interest of the client.
• Availability to work weekends and/or extended hours and travel within a reasonable distance.

• Experience in financial services, knowledge of industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s or business‑relevant associate’s degree such as business administration or finance.

• Adaptability
• Business acumen
• Customer and client focus
• Oral communications
• Problem solving
• Account management
• Client experience branding
• Client management
• Client solutions advisory
• Relationship building
• Business development
• Pipeline management
• Prospecting
• Referral identification and management

High School Diploma / GED / Secondary School or equivalent.

1st shift (United States of America)

40

Entry level

Full‑time

Finance and Sales

Banking