Patient Services Rep​/Phlebotomist; MAKO

Patient Services Rep/Phlebotomist (MAKO)

Join to apply for the Patient Services Rep/Phlebotomist (MAKO) role at Mako Medical.

• Collect specimens according to established procedures. This includes, but is not limited to: drug screens, blood samples, processing pathology and cytology samples.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Responsible for completing all data entry requirements accurately, including data entry of patient registration and entry of test order from requisition.
• Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
• Data entry and processing of specimens including labeling, centrifuging, splitting, and freezing as required by test order.
• Work iLabs for assigned accounts daily to ensure accurate data is provided for billing purposes.
• Provide necessary CIR and PPE Resolution reporting to the Director as required and scheduled.
• Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
• Read, understand and comply with departmental policies, protocols and procedures (Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure all staff members follow instructions.
• Perform verification of patient demographic info/initials including patient signature post‑venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meetings if held off‑site or off normal shift.
• Participate on special projects and teams.
• Stay up-to-date on company communications.

• Ability to provide quality, error‑free work in a fast‑paced environment.
• Ability to work independently with minimal on‑site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, on‑call and overtime.
• Committed to all MAKO policies and procedures including company dress code, Employee Health & Safety, and MAKO Everyday Excellence Guiding Principles.
• Must have reliable transportation, a valid driver license, and a clean driving record, if applicable.
• Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout MAKO; and knowledge of our business.

• Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally; objects in the weight range of 26 to 40 pounds are seldom lifted and carried.
  
  Objects exceeding 41 pounds are not to be lifted or carried without assistance.
• Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
• Must be able to perform repetitive tasks with the dominant hand frequently throughout the day.
• Position requires travel.
• Extensive use of phone and PC.
• Fine dexterity with hands/steadiness.
• Bending/kneeling.
• Pushing/pulling.
• Reaching/twisting.

• High school diploma or equivalent.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred. Required in California, Nevada, and Washington.

• One year phlebotomy experience preferred.
• Customer service in a retail or service environment preferred.
• Keyboard/data entry experience.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions. MAKO is an Equal Opportunity

Employer:

Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.