Desktop Support Technician

Join to apply for the Desktop Support Technician role at Compucom Staffing.

Our client is seeking a qualified Desktop Support Technician to join their team onsite in West Chester, OH, providing end‑user support.

• Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot software and computer peripherals, including setting up, configuring, and adding hardware.
• Perform installation, migration, and change management tasks, including large IMAC events for printer migration and PC refreshes.
• Ensure tickets requiring follow‑up work or calls receive appropriate attention.
• Assist with server equipment installations, configurations, upgrades, patches, and other maintenance activities.
• Perform backup, recovery, and security procedures, both planned and during emergencies.
• Follow established procedures to detect, diagnose, and report outages of critical site applications.
• Assist with diagnostics of network hardware and performance problems.
• Perform approved installations, configurations, and maintenance of physical network infrastructure.
• Perform network system administration tasks during planned and emergency situations.
• Interact face‑to‑face with end users onsite to provide technical support.
• Backup and burn end‑user data.
• Develop and document improvements to current processes.
• Assist coworkers in resolving end‑user technical issues across the program.
• Support the Site Leader in executing established processes and escalations.

• Minimum 3+ years of experience supporting PC hardware and software, with limited support for servers and network equipment.
• Experience with asset management.
• Confident, positive attitude toward delivering great customer experience.
• High energy in a fast‑paced environment.
• Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware components and software issues.
• Experience or strong understanding of enterprise technologies:
  Office 365, Windows 10 Professional, imaging, and ticketing systems.
• Knowledge of engineering, manufacturing, and logistics applications is a plus.
• Strong understanding and work experience of server and network support within an enterprise (hands‑and‑feet support).
• Ability to work with strong personalities and de‑escalate tense users.
• Independently get work done and available during scheduled hours.
• Proactive work approach, especially with limited site IT leaders.
• Ability to handle multiple projects.
• Physical ability to lift up to 40 lbs, bend, crawl, climb, and stand/walk for much of the day while visiting customers.
• Service Now experience is a plus;
  Windows 10 and Mac OS experience is a plus.

The rate for this position is between $18.00 - $26.40 per hour. Starting pay may vary based on geography, skills, education, experience, and other qualifications.

The company offers a comprehensive benefit package, subject to eligibility requirements: medical, dental, vision, life, AD&D, disability plans, Employee Assistance Program; paid holidays (up to six days annually); paid time off (minimum of 10 days annually); paid parental leave (minimum of 10 days annually); 401(k); FSA/HSA pre‑tax benefits.

Compucom Staffing™ is an Equal Opportunity Employer. We do not sponsor H‑1B visas at this time.

• Mid‑Senior level

• Full‑time

• Information Technology