Information Technology Support Engineer
Listed on 2026-01-09
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Our enterprise-level client is seeking an IT Support Engineer to join the team in West Chester, OH. Please see below for full details‑
Job Notes:- 6+‑month contract / extensions and perm conversion are possible but not guaranteed
- Onsite in West Chester, OH 45069
- Drug & Background required.
$23.50 W2 per hour + benefits
Key Responsibilities:- Reimage and deploy PCs as part of refresh or break/fix processes
- Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
- Support users with Office 365 applications and Windows OS issues
- Document incidents, service requests, and actions taken using Service Now or similar ITSM tools
- Collaborate remotely with team members across other locations to resolve complex issues
- Perform basic hands‑and‑feet network support: check switch power status, create console sessions as directed
- Ensure timely and professional communication with end users and team leads
Minimum Requirements:
- Proven hands‑on experience with Office 365 at the deskside level
- Basic knowledge of device imaging, reimaging, and PC deployment best practices
- Excellent problem‑solving and customer service skills
- Experience using Service Now or similar ticketing systems
- Familiarity with Windows Autopilot deployments
- Hands‑and‑feet network support (switch checks, console sessions)
- Certifications such as A+, MCP, or ITIL are a plus but not required
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Seniority level:
Associate
Employment type:
Contract
Job function:
Information Technology
Industries: IT Services and IT Consulting
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