Project Manager, Operations Manager, Program ​/ Project Manager

KiZAN Technologies:
Project Manager/Senior Project Manager

Reports to:

Director of Project Management

Location:

West Chester, OH (Hybrid)

Is this position eligible for bonus or commission - Bonus eligible based on company performance, No commission

The Project Manager provides oversight, management, and direction for technology projects to meet strategic and tactical business goals for assigned customers. This role requires a customer-facing, professional, and energetic individual who can operate independently while adhering to PMO processes based on PMI and Agile methodology. The Project Manager ensures project success through planning, execution, client communication, and team coordination.

Responsibilities :

Client Partnership & Advisory

* Serve as a customer-facing professional representing KiZAN with energy and professionalism.

* Build lasting relationships with client personnel and act as a trusted partner.

* Communicate effectively with client stakeholders, KiZAN account executives, and internal teams.

* Understand client's business needs and objectives and help translate them into project requirements

* Identify opportunities to increase customer satisfaction and deepen client relationships.

Project Delivery & Execution

* Follow PMO processes with minimal supervision.

* Create, execute, and adjust project work plans to meet changing needs and requirements.

* Assign resources, manage schedules, and allocate team responsibilities.

* Manage day-to-day operational aspects of projects, including scope, deliverables, budgets, and time tracking.

* Track team hours and expenses to ensure accurate reporting and billing.

* Resolve or escalate project issues in a timely and effective manner.

* Minimize risk and exposure for KiZAN and clients throughout project lifecycle.

* Ensure quality and adherence to methodology via engagement reviews and documentation.

Team Leadership & Development

* Motivate project teams to work collaboratively and efficiently.

* Mitigate team conflicts and communication problems.

* Maintain awareness of team workload and performance while fostering accountability.

Business Development & Financial Performance

* Identify business development and "add-on" sales opportunities as they relate to assigned projects.

* Identify opportunities to increase customer satisfaction and deepen client relationships

Requirements:

* Bachelor's degree required or equivalent experience

* 3-5 years of project management experience

* Ability to manage multiple projects, from single-resource to multi-resource assignments

* Knowledge and experience with Agile, Scrum, and Waterfall methodologies

* Excellent written and oral communication skills in English; able to communicate comfortably with end users and executive management

* Proven ability to manage revenue, utilization, and gross margin performance

* Ability to quickly learn new technologies and apply them effectively

* High level of professionalism, accountability, and discretion

* Authorization to work in the United States without sponsorship

* Ability to travel up to 20%, including overnight travel

Preferred skills

* Experience in professional services organizations

* Experience working with software development teams and technical delivery environments

* Familiarity with ALM tools such as Team Foundation Server or equivalent platforms

* Strong executive presence and stakeholder management skills

Desired Certifications

* PMP (Project Management Professional)

* Microsoft Certification

Benefits

We invest in our people because they are our greatest asset. Our benefits include:

* Health & Wellness:
Comprehensive medical, dental, and vision coverage.

* Future-Ready Retirement:
Employer-sponsored 401(k) with company contributions.

* Security & Protection:
Company-paid life insurance and disability coverage.

* Generous PTO:
Ample vacation, 8 paid holidays, and a floating holiday.

* Professional Growth:
Access to cutting-edge technologies, certifications, and career development through Microsoft partnerships.

About KiZAN

At KiZAN, we don't just deliver technology-we transform it into a strategic advantage. As a premier Microsoft Gold Partner and elite provider of Professional and Managed Services, we empower regional, national, and global enterprises to innovate, connect, and thrive. Excellence isn't optional here, it's our standard.

Joining KiZAN means stepping into a culture of collaboration, influence, and impact. Here, you don't just support leadership, you help shape the future