Service Desk Manager: Lead -Impact IT Support; On-Site
Listed on 2026-10-11
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IT/Tech
IT Project Manager, IT Support, Systems Administrator, HelpDesk/Support
Location: Olde West Chester
KiZAN Technologies seeks a Service Desk Manager to lead the front-line support, develop Tier I/II engineers, and drive service performance using data-driven improvements. You will ensure ticket flow, CSAT, and SLAs, while coaching teams and coordinating with client-facing and technical groups.
The role requires strong ITIL, incident management, and leadership skills, with expertise in Connect Wise Manage, Bright Gauge, and IT Glue. This on-site position is based in West Chester, OH.
The Service Desk Manager:
Lead High-Impact IT Support (On-Site) position in the Management & Operations, IT & Technology field is open for applications.
All applications are reviewed carefully by our team.
The position is based in Olde West Chester, OH, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 90..
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