Senior Director, Infrastructure & Operations

Job-type: Full-Time, exempt.

Location: On-site role based out of Twinsburg, OH;
Cincinnati, OH; or Somerset, NJ. Candidates must currently live within a commutable distance of one of these locations or be willing to relocate.

Salary Range: $160,000 – $180,000 base compensation. This range represents a good faith estimate of the expected base salary for this position. Final base salary will be determined based on factors including, but not limited to, the candidate’s education, experience, knowledge, skills, abilities, and alignment with market data.

The Senior Director, Infrastructure & Operations is responsible for leading the teams that support the company’s enterprise technology foundation, including infrastructure, network, cloud, data center, identity and access management, endpoint computing, collaboration platforms, service desk operations, and infrastructure security and risk support. This role supports a national, highly distributed environment across branch locations, manufacturing facilities, corporate offices, and data centers. The Senior Director will ensure critical technology services remain stable, secure, scalable, resilient, and aligned with business needs.

The ideal candidate is an experienced infrastructure and operations leader who began their career in a hands‑on technical role and progressed into senior leadership. This individual will partner closely with executives and technical teams, assess current operations, build practical roadmaps, improve service levels, develop talent, strengthen accountability, and drive continuous improvement across the organization. Application development, ERP systems, enterprise integrations, business intelligence, and software engineering are managed by a separate technology organization and are not part of this role.

• Set the strategic direction for enterprise infrastructure and operations, developing roadmaps that support business growth, scalability, security, and evolving business needs while evaluating current platforms, identifying gaps, prioritizing improvements, and establishing consistent operational standards, processes, and expectations.
• Serve as a trusted advisor to executive leadership on infrastructure decisions, investments, and risks, partnering with enterprise technology leadership to ensure infrastructure, identity, and endpoint platforms are prepared to support AI tools and services across the organization.
• Participate in enterprise AI governance, evaluating the infrastructure, security, and data implications of new AI tools and technologies entering the environment.

• Lead day-to-day enterprise infrastructure and support operations, creating consistency in incident, change, problem, and outage management while improving service quality, responsiveness, and the overall user experience.
• Strengthen operational visibility through monitoring, reporting, and performance metrics, and partner with business leaders to understand challenges, remove technology obstacles, and improve service delivery.

• Oversee enterprise networking and telecommunications, including WAN, SD-WAN, LAN, wireless, internet connectivity, and related services, while leading hybrid cloud and on-premise infrastructure environments.
• Lead infrastructure modernization through automation and platform improvements, while managing data center operations, backup platforms, recovery capabilities, infrastructure lifecycle planning, and initiatives designed to reduce operational risk through sound architecture, planning, and execution.

• Partner closely with…