Parts Support Specialist

Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states. With decades of experience in the industry, our team sets itself apart with our strong customer-focus and growth-mindset.

We are currently seeking a Parts Support Specialist at our Cincinnati, OH location.

• PTO and holiday pay
• Medical and life insurance plans
• 401(K)

• Operate forklift to load and unload shipments of parts and equipment.
• Utilize available resources to effectively meet customer needs and enhance the customer experience.
• Establish Vermeer Heartland as a trusted partner by conveying a professional and knowledgeable presence to both customers and internal team members.
• Utilize the inventory management system to maintain parts inventory, including shipping and receiving parts purchase orders.
• Receive orders ensuring accurate count of items and prompt entry into the inventory management system. To include dealer inventory stock and customer orders.
• Organize parts inventory by arranged bin location system and maintain the showroom and warehouse areas in accordance with the Vermeer Heartland brand standards.
• Lead the parts shipping and receiving operations, including managing customer account information.
• Ship all parts, ensuring accurate entry into third party shipping software.
• Provide backup coverage for Parts Specialists at the counter and on the phone.
• Commit to continuous learning through online and instructor-led training programs.
• Help to maintain cleanliness of Heartland property and equipment, including collecting trash/recycling.
• Follow all safety rules and regulations, adhering to all policies and procedures.
• Perform all other duties as assigned by management in a professional and efficient manner.

• High-level of computer proficiency with ability to utilize CDK operating system.
• Ability to multi-task and work efficiently in a fast-paced, high-demand role on a consistent basis.
• Excellent customer service skills with ability to turn negative situations into positive experiences and opportunities.
• Demonstrated understanding of mechanical systems, components and parts, along with familiarization and use of associated technical terms.
• Excellent people management and communication skills for both internal co-workers and external customers and suppliers.
• Available on short notice to work overtime as customer demand or Vermeer Heartland operations dictate.

• 2+ years of technical education and/or related studies, or equivalent of combined experience.
• 1+ year of experience as a Warehouse Coordinator, Parts Counter or equivalent in a dealership environment is preferred.
• 1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment is preferred.
• Fluent in Spanish language (oral and written) is a benefit, not a requirement.
• Valid driver’s license and able to meet Heartland insurance providers qualifications.
• Ability to sit, stand, lift and lower repeatedly and for extended periods in both internal and external environments.

Safety-sensitive