Generalist
Listed on 2026-01-01
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Management
Operations Manager, Employee Relations
Location: Olde West Chester
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Crescent's Site People Generalist is responsible for administering all people‑group related functions for their site. These functions include but are not limited to staffing, conducting new‑hire orientation, and supporting Whole Person Wellbeing initiatives to foster a productive work atmosphere. In partnership with their Regional People Manager and site leadership, they will work to develop a high‑performing team through growth and development programs, effective performance assessments, and adherence to Crescent's People Group policies and procedures.
The SPG is committed to meeting the needs of our Customer, our Company, and our People by providing the highest quality of support services. These support services will operate as outlined in the Crescent Way – 3 P’s – STAR Process.
- Purpose
- Process
- People
While building on our culture of:
- Doing it Right
- Doing it Safe
- Doing it Well
- Read and understand the Crescent Safety Playbook – Doing it Safe.
- Monitor OSHA recordables to ensure proper documentation / compliance and root cause analysis.
- Assist site leadership with accident reporting and investigations.
- Participate in on‑site safety committees.
- Establish a level of momentum for participation by everyone in performing safety sentinels/observations and training to JHA’s.
- Administer and analyze Voice of our People – annual themes.
- Ensure full cycle talent management.
- Ensure STAR is fully and fairly implemented across the operation.
- Brand Crescent as an employer where People can grow to their fullest potential.
- Coordinate on strategic initiatives that drive employee engagement and motivation and productivity.
- Monitor leveling up program to ensure alignment to the STAR process.
- Conduct monthly SLA with talent partners to ensure services meet the needs of the operation.
- Communicate concerns pertaining to competitive landscape.
- Ensure our performance management system is fully understood and is uniformly implemented within the operation.
- Effectively partner with operation leaders to manage people relations and provide guidance on complex people matters.
- Ensure SCARF is fully embraced within the operation – improving the motivation and engagement of all People.
- Assist with the development and tracking of training programs.
- Conduct orientations for all new hires.
- Analyze and audit the leveling up program to ensure alignment, consistency and fairness.
- Assist leadership team to ensure all onboarding plans are scheduled and completed for all new hires.
- Oversee and monitor the assessment process.
- Data Integrity
- Timely and accurate people data reporting and records management.
- Analyze statistical data and reports to identify and determine areas of opportunity.
- Optimize site resources and people management by supporting, developing, and sustaining the site leadership goals and objectives.
- Assist with implementation and site alignment to the STAR process and tools.
- Continually challenge and provide feedback on Crescent’s People policies.
- Understand and become knowledgeable about the concepts and various demands of the customer (know the business).
- Continually seek out opportunities to streamline the STAR process.
- Lead transformation within the operation.
- Foster Crescent excellence by cultivating and exemplifying People Group Leadership.
- Via Voice of the People – identify key areas for improvement in our work environment to enhance retention.
- Embrace innovation and technology, to eliminate all forms of waste.
- Ensure all employment practices comply with federal, state and local regulations.
- Ensure all compliance dates are met for reporting.
- Ensure compliance training is conducted within the operation.
- Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement.
- Provide direction and rally the team impetus, forge teams.
- Provides constructive performance feedback.
- Willingness to make personnel changes.
- Develops readiness for delegation to others and then does delegate to others.
- W…
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