Customer Service Representative

Overview

Account Manager (Inside Sales) based out of our Cincinnati, OH branch.

Belt Power LLC is a full service distributor and fabricator specializing in the fulfillment of conveyor system requirements for the processing, manufacturing, and material handling industry. We place an emphasis on providing quality, value added components; as well as local service capabilities to support our customers’ needs. Our product line ranges from all types of conveyor belting, conveying equipment and components, belting accessories, hose and fitting products, plastics, gasket, and power transmission products.

As an Account Manager you will perform a variety of duties to ensure our customers’ satisfaction.

• Meets and exceeds all customer expectations.
• Handles customer requests with a sense of urgency.
• Builds and maintains customer and vendor relationships.
• Maintains and promotes strong customer relationships both internally and externally.
• Effectively communicates/engages with internal and external customers.
• Serves as the key contact for any issues from the quote to invoicing.
• Accurately processes quotes, orders, returns, and purchasing via phone, fax, email, and the use of the ERP. Processing these transactions may be via communication directly with the customer and in conjunction with outside sales representatives.
• Estimates date of delivery to customer, based on production and delivery schedules.
• Manages multiple priorities.
• Reviews open order reports daily, ensuring customer expectations are being met.
• Issues and follows up on purchase orders to vendors.
• Follows through on each transaction to completion.
• Keeps up to date with new product, inventory, market conditions, and industry trends.
• Ensures that all efforts are in line with the business goals and objectives.
• Works closely with outside sales, operations, and accounting teams.
• Communicates with outside sales on potential leads and opportunities from various sources.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Provides new customer data and current customer data to the AR Department.
• Maintains multiple customer engagement platforms, CRM, email, phone, and calendar.
• Some travel may be required for business development, continuous improvement, installs, customer sites, trade shows, and product training.
• Represents the company in a professional manner at all times.
• Other duties as assigned.

• Organization and prioritization skills
• Strong attention to detail
• Ability to work as part of a team and collaborate with colleagues
• Strong written and verbal communication skills
• Strong math and computer skills
• Proficient in Microsoft Office (Outlook, Excel, Word)

This job operates in a clerical office setting. The role routinely uses standard office equipment such as computers, phones, and photocopiers. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The physical demands described here are representative of those that must be met by any applicant. This is largely a sedentary role and requires the ability to lift up to 25 pounds at times, open filing cabinets and bend or stand as necessary.

This is a full-time position in office. Typical workdays and hours are Monday through Friday, some overtime and weekends required.

$24.00 - $26.00 an hour