Brokerage Operations Manager

Brokerage Operations Manager

Job Type: Full-time;
Onsite

Base Pay Range: $70,000.00/yr - $80,000.00/yr

• Managing staff to TAI’s TMS workflow, ensuring that you and the staff complete all daily tasks in a timely manner.
• Manage RMIS, ensuring all carriers are compliant 100% per our client’s processes before assigning loads.
• Carrier development, ensuring the best carriers are onboard with the best pricing/service secured.
• Ensure on-time performance, eliminate roadblocks for the clients, provide quality communication to clients and carriers to set us up to succeed.
• Manage carriers, not allowing carriers to control the team’s outcome.
• Offer solutions that fit the customers’ needs.
• Communicate and use independent judgment to determine driver/carrier capabilities for each load. All loads should be based on client needs.
• Strong problem resolution management & communication with staff.

• Minimum of 5 years of experience dispatching and assigning loads for dry vans, flatbeds, refrigerated, box trucks and LTL freight.
• Freight monitoring and tracking experience.
• Experience with carrier contracts, shipping contracts, sourcing new vendors and carrier selection.
• Maintain carrier profiles in a TMS system, carrier management tools (e.g., RMIS, TAI).
• Strong technology skills with TMS systems, load boards, carriers, and customer databases.
• Knowledge of DOT rules, regulations, and laws.
• Strong routing skills, lane optimization, rating knowledge.
• Strong telephone and computer communication skills.
• Excellent negotiation skills, beneficial to both parties, help secure truck capacity while making our client a preferred broker to their carriers.
• Ability to market and sell services.
• Ensure strong customer service for all clients.

This position offers a competitive base salary.