Assistant Manager- Direct Mail Administration

Assistant Manager - Direct Mail Administration

Mercy Home for Boys & Girls invites you to apply for this role. We are dedicated to empowering youth, fostering hope, and creating brighter futures. Our mission is to be advocates, educators, coaches, and role models for the young people we serve. Every individual deserves a chance to thrive and reach their full potential.

As one of the Top 100 Places to Work in Chicago for the past 13 consecutive years, Mercy Home prioritizes employee growth and well‑being. We provide comprehensive training and ongoing professional development throughout your tenure.

You will assist the Manager of Internal Direct Mail Administration with print and production of direct mail, print projects, and other in‑house print services for Mercy Home Advancement and external clients.

• Effectively manage the production of direct mail for Mercy Home’s Advancement department, ensuring appeals are completed on schedule, within budget, and meet or exceed quality standards.
• Provide printing sales services to all departments within Mercy Home requiring print support.
• Develop detailed cost estimates for vendor‑supplied materials/services and in‑house digital print jobs.
• Collaborate proactively with the creative team, external clients, and vendors to drive continuous improvement and identify optimal production solutions for new and existing materials.
• Develop specifications for new components that align with client budgets.
• Solicit bids as needed, and order and expedite job‑specific materials and services for both in‑house and outsourced print projects.
• Proof and facilitate routing of printer and letter shop proofs.
• Create purchase orders, audit vendor invoices, and provide cost recaps and final billing using purchase order software.
• Monitor, purchase, and audit postage and postal statements.
• Conduct research and advise internal clients on innovations in direct mail and other print‑related products and processes.
• Perform other duties as assigned.

• Excellent customer service skills.
• Strong communication and negotiation abilities.
• Highly motivated with a strong sense of initiative; confidence working independently and in alignment with departmental goals and business objectives.
• Strong analytical and computer skills, including proficiency in Microsoft Excel, Word, and Adobe Acrobat.
• Comprehensive experience in all aspects of print production and direct mail.
• Solid understanding of postal regulations, strongly preferred.
• Ability to present information clearly and respond effectively to questions from staff and customers.
• Proficient in calculating figures such as discounts, percentages, and cost per item for billing and accounting purposes.
• Physical ability to lift and/or move up to 15 pounds.
• Commitment to maintaining confidentiality.
• Ability to work independently and collaboratively as part of a team.
• Professional demeanor with sound judgment and discretion.
• Ability to follow both oral and written instructions.
• Maturity and sensitivity to cultural and individual differences.
• Commitment to the mission, values, and goals of the agency.
• Minimum of five (5) years of related experience.

Monday to Friday: 7 a.m. – 3:30 p.m.

Pay: $85,000 – $95,000 (Full‑time)

Location:

West Loop Campus – 1140 W Jackson, Chicago, IL 60607

For benefits information, visit our benefits page.

We are committed to providing top‑of‑the‑line training and professional development for our team.

Mercy Home is a top workplace recognized by the Chicago Tribune.

Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to inclusion and diversity.

Visit us cyhome.org/jobs.