Customer and Sales Support Representative

Customer and Sales Support Representative

Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration.

About the Role

We are currently hiring for a Customer Service and Logistics Specialist! In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing.

Responsibilities

• Process high-volume customer sales orders through Electronic Data Interchange (EDI) transmissions, Optical Character Recognition (OCR) mapping, Enterprise Resource Planning (ERP) system entry, and customer portals.
• Monitor and resolve daily EDI issues (orders, Advance Shipping Notices [ASN], packing lists, invoices) to ensure accurate and timely transmission.
• Set up and activate new customer accounts/locations for EDI transactions; assist with EDI testing as needed.
• Ensure compliance with customer EDI requirements to minimize fines and maintain strong service performance.
• Coordinate order fulfillment by validating pricing, ship dates, shipping locations, freight terms, packaging, and special customer requirements.
• Collect and document delivery requirements (special equipment, truck size, jobsite access) and enter into the Transportation Management System (TMS).
• Manage customer returns, credits/debits, and service complaints, ensuring timely follow-up and accurate accounting transactions.
• Collaborate with Sales, Operations, and Transportation teams to communicate order status, resolve issues, and support large projects.
• Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
• Perform other duties as assigned.

Qualifications

• High school diploma or the equivalent plus a minimum of two years plus related experience and/or training.
• Strong ability to work with a personal computer in a Windows environment.
• Proficiency in Word, Excel, Outlook, and PowerPoint.

Pay range and compensation package

• In this role, you will earn a competitive hourly wage ranging up to $23.00 per hour, depending on your experience and qualifications.
• FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
• 17 Days of paid, sick and vacation time annually (days are prorated in year one).
• 401K retirement with up to 6% matching program.
• Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
• Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.

Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V)