Dental Front Office

Apply for the Dental Front Office role (Business Assistant) at Heartland Dental
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• Monday 8 a.m. – 5 p.m.
• Tuesday 9 a.m. – 6 p.m.
• Wednesday 9:30 a.m. – 5 p.m.
• Thursday 7 a.m. – 4 p.m.
• Friday 8 a.m. – 1 p.m.

Junction Dental Care, a Heartland Dental supported office, is unique to the community it serves. Join a 6‑person team that thrives on collaboration, communication, and community. Located on N. Neltnor Blvd across the street from Aldi.

Heartland Dental believes that exceptional patient care is built on a strong team culture. As a Business Assistant you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

• Greet and welcome patients to create a great first impression.
• Manage front office duties: answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dolphin for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims; verify benefits and explain coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential.

• Competitive benefits: health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training to develop your full potential.
• Opportunity to be part of a secure company with 20+ years of industry experience and unlimited growth potential.
• Access to on‑demand Daily Pay.

• Experience working in a fast‑paced, customer‑centric environment.
• Excellent communication and organizational skills.
• Ability to handle PHI with regular HIPAA training and maintain data safeguards.

• 1+ years in a dental or medical setting.
• 1+ years in insurance billing and accounts receivable.
• Experience with Dolphin or other dental software.

• Perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Lift up to 15 pounds at times.
• Attend virtual or in‑person training sessions periodically.
• Complete a tuberculosis (TB) test prior to starting employment (not required in FL & TN).

Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support to over 3,000 doctors across 39 states and the District of Columbia in more than 1,800 dental offices. Our lawyers retain clinical autonomy, while united by a common goal: delivering the highest quality dental care.

At Heartland Dental, we’re committed to living our core values of diversity and inclusion and provide all employees with equal opportunity in employment.