Senior Software Engineer - Customer Experience Platform

Employer Industry: Travel Technology

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere
• Collaborate with cross-functional teams to create innovative solutions
• Contribute to the development of cutting‑edge technology that enhances customer experiences
• Be part of a rapidly growing company recognized for its innovation in the travel industry

• Design, build, and enhance backend and full‑stack systems for customer self‑serve flows and internal tools
• Develop scalable APIs and microservices supporting complex post‑booking journeys
• Collaborate with product, design, AI, and operations teams to improve customer experiences and agent efficiency
• Integrate with external systems to support both internal use cases and partner deployments
• Own features end‑to‑end, including technical design, implementation, testing, and monitoring

• 3+ years of experience in software engineering, focusing on large‑scale distributed systems or customer‑facing applications
• Strong technical background in frontend and backend development, distributed systems, APIs, and cloud infrastructure
• Experience in designing, building, and maintaining RESTful APIs, microservices, or event‑driven systems
• Proficient with databases such as Postgre
  
  SQL, MySQL, No
  
  SQL, and cloud platforms like AWS or GCP
• Strong communication skills and ability to work collaboratively with cross‑functional teams

• Experience with conversational AI, LLM orchestration, or automation systems
• Background in building customer service, CRM, telephony, contact center, or workflow automation tools
• Familiarity with React, Type Script, or modern frontend frameworks for full‑stack contributions
• Experience integrating with external systems, including telephony APIs or payment gateways
• Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus

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