Bilingual Accounts Receivables Analyst

Position Summary

Join to apply for the Bilingual Accounts Receivables Analyst role at Blanchard Machinery
. The Bilingual Accounts Receivables Analyst is responsible for the overall management of customer accounts in their assigned portfolio, supporting a multicultural client base and providing external customers and internal business partners with customer service‑oriented information to increase loyalty and payment of outstanding receivables.

• Monitors assigned account portfolios, contacts customers for payment information on past‑due invoices and documents all collection efforts.
• Determines release of account for current or future business based on account status.
• Resolves billing and customer credit issues and investigates historical data.
• Identifies high‑risk accounts and communicates information to management for review and collaborates throughout the collection process.
• Consistently communicates customer service and collection issues to internal business partners in a timely manner.
• Verifies customer account information is correct, and updates as needed.
• Processes credit card payments and requests refunds.
• Provides customer support in both English and Spanish to ensure clear and inclusive communication.
• Performs other duties as assigned related to Credit & Collections departmental functions.

• High School Diploma or equivalent required.
• Bilingual proficiency in English and Spanish to effectively communicate with diverse clients, customers, or team members and support inclusive service delivery required.
• Minimum 2 years of experience in Consumer or Commercial collections required, 3+ or more years’ preferred. Construction industry experience is a plus.
• Knowledge of finance and/or accounting procedures, with an understanding of invoices, statements of account receivables, payables, and various forms of payment remittances required.
• Extensive knowledge of Fair Debt Collections Practices Act required.
• Must be proficient in using Microsoft Excel, Word, and Outlook.
• Must have strong analytical and organizational skills.
• Must have excellent communication skills, both written and verbal.
• Must have good judgment and decision‑making skills.
• Must be able to self‑manage and be highly self‑motivated.
• Must be capable of working in a fast‑paced environment.
• Must have excellent attendance and work performance.
• Must have a high commitment to completing tasks in a timely manner.
• Must be able to function in a team‑oriented environment.

• Competitive Pay
• Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world‑class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.
• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.

• The physical environment requires the employee to work inside throughout the year.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computer and other forms of technology to complete job responsibilities.