Site Field Service Manager

About the Role

On-Site Field Service Manager –
Location: US-SC-West Columbia Company: Canon U.S.A., Inc.

Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialists within a dynamic environment sound like your sweet spot? Canon USA, a pioneer in technology, solutions, and services, wants to hear from you. We're actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon's hardware and software technology-based solutions to keep our innovative customers moving forward.

• A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
• Selecting, hiring, training, and developing current and new technical representatives.
• Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
• The warehousing process as it relates to merchandise and inventory.
• The development and education of the team as it relates to new technology in an evolving industry.

• Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
• Service management experience in the technology industry.
• Hands‑on field technical experience with vast knowledge of digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
• Strong communication skills including the desire to develop and lead a team.
• Excellent time‑management skills.

We are providing the anticipated base salary range for this role: $61, annually. This role is eligible for a transportation allowance.

Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top‑10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

• Competitive compensation and benefits, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation and more.
• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

All referenced product names, and other marks, are trademarks of their respective owners.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Full‑Time On Site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.