Supervisor, Residential Market Development

Supervisor, Residential Market Development

This role requires the ability to work lawfully in the U.S. without employment‑based immigration sponsorship, now or in the future. Supervise the daily operations of a geographically assigned sales team that sells to our residential customers, offering best‑in‑class services and supporting the goals of soliciting new prospective customers.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• Build excitement and energy, build and lead teams, and develop skills in others.
• Prioritize multiple tasks and initiatives in a fast‑paced environment.
• Recruit, interview, hire, and train Residential Market Development staff.
• Set clear expectations and hold employees accountable when expectations are not met consistently and fairly.
• Lead, guide, and develop Residential Market Development Specialists in their role.
• Identify knowledge and training gaps within the team and develop plans to address them.
• Use reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and/or support teams to achieve goals and objectives.
• Work consists of approximately 60% field work and 40% office work.
• Coach and follow Charter’s Sales Process.
• Communicate territory assignments to Residential Market Development Specialists.
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Handle employee relations issues, including performance appraisals, coaching, and training.
• Complete administrative tasks related to all sales activities and ensure their team does the same.
• Have a detailed understanding of Charter’s product offerings and value proposition in the markets they sell in.
• Maintain current, in‑depth knowledge of the marketplace, including competition, and ensure relationships with customers, business partners, and co‑workers are positive and professional.
• Prepare reports as needed.
• Perform other duties as requested by leadership.

• Ability to read, write, speak, and understand the English language.
• Excellent communication, interpersonal, and organizational skills.
• Strong technical and computer skills.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
• Ability to work outside for extended periods in any season and/or during inclement weather.
• Familiarity with computer operating systems, consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications.
• Must be able to work non‑traditional work hours such as evenings and weekends.
• Valid driver’s license, satisfactory driving record within Company required standards and auto insurance.
• Ability to complete documentation accurately.

Bachelor’s degree in business or marketing or equivalent work experience.

2+ years of Outside Sales or related work experience.

• Knowledge of Direct Sales practices.
• Experience with consumer education of products and services.
• Knowledge of cable or telecommunications services.
• Sales Supervisory experience preferred – 0.5+ years.

Field and office environment; outside field environment with exposure to inclement weather; travel as required.

Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.