Personal Banker​/Branch Service Rep; Floater

Personal Banker/Branch Service Rep (Floater)

Join to apply for the Personal Banker/Branch Service Rep (Floater) role at First City Credit Union
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The Personal Banker/Branch Service Representative will assume, but not be limited to, the following responsibilities:

• Responds to members' requests for information on various products and services, answers questions, conducts basic research on members' accounts and/or refers members to appropriate individuals for solutions.
• Receives members at assigned teller station, determines nature of members' business, and processes accurate transactions such as deposits, withdrawals, payments, and transfers.
• Processes Visa cash advances and loan payments, and updates member address information.
• Opens various credit union accounts, including IRAs, trusts, term certificates, shares and share draft accounts.
• Interviews loan applicants, advises members regarding consumer loan options, prepares documents and loan records, and makes sound recommendations to loan officers.
• Discloses and funds approved loans; if a loan is denied, explains the reason for the decision.
• Determines members' financial needs and provides product and service information to meet those needs.

The successful candidate will possess the following education, knowledge and skillsets:

• Minimum two years of financial institution experience.
• Excellent written and verbal communication, customer service and sales skills.
• Personal computer proficiency with Microsoft Word and Excel.
• Excellent critical thinking skills.
• Full‑time position and must be available to work Monday‑Saturday as schedules vary based on branch needs (Home‑West Covina, Claremont, Los Angeles).

We provide a competitive compensation and benefits package that includes:

• Health, dental, and vision plans
• 401(k) plan
• Life insurance
• Paid Time Off (PTO) plan
• Paid holidays
• Educational reimbursement

EOE