Veterinary Assistant

Join to apply for the Veterinary Assistant role at Banfield Pet Hospital

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.

ESSENTIAL RESPONSIBILITIES AND TASKS:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity.
• Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
• Mentor other paraprofessionals in the hospital.
• Other job duties as assigned.

THE FIVE PRINCIPLES:

• Quality:
  The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility:
  As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency:
  We use resources to the full, waste nothing and do only what we can do best.
• Freedom:
  We need freedom to shape our future; we need profit to remain free.

HIRING

QUALIFICATIONS:

• Ability to multi-task:
  Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills:
  Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.
• Organizational ability:
  Demonstrates a systematic approach in carrying out assignments.
• Problem solving skills:
  Demonstrates a strong ability to identify, analyze and solve problems.
• Client service skills:
  Consistently ensures the team provides the client with attentive, courteous and informative service.
• Intellectual ability:
  Accurately and consistently follows instructions delivered in an oral, written or diagram format.
• Mathematical ability:
  Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
• Computer skills:
  Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel.

ATTITUDES:

• Initiative: shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures.
• Integrity:
  Firmly adheres to the values and ethics of Banfield Pet Hospital.
• Cooperativeness:
  Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Flexibility:
  Is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence:
  Able and willing to perform tasks and duties without supervision as appropriate.
• Tolerance for Stress / Resiliency:
  Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

EXPERIENCE, EDUCATION AND/OR TRAINING:

• Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.