Claims Associate - Recovery

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs.

It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work
Most Loved Workplace
Forbes Best-in-State Employer

We connect! Our teams collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:

• Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002
• Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401
• Coralville, IA : 3273 Ridgeway Drive Coralville IA 52241
• Dublin, OH : 5500 Glendon Court Dublin OH 43016
• New Albany, OH : 7795 Walton Parkway New Albany, OH 43054
• Indianapolis, IN : 8909 Purdue Road Suite 501 Indianapolis, IN 46268
• Irving, TX : 2201 W. Royal Lane Suite 125 Irving, TX 75063
• Memphis, TN : 8125 Sedgwick Way, Memphis TN 38125
• Southfield, MI : 300 Galleria Officentre Southfield MI 48034
• Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826

Are you looking for an impactful job that offers the opportunity to develop a professional career? Bring your 1-2 years’ experience in an office setting and grow with us!

• A stable and consistent work environment in an office and/or virtual setting
• A training program to learn how to help employees and customers from some of the world’s most reputable brands
• An assigned mentor and manager who will guide you on your career journey
• Career development and promotional growth opportunities through increasing responsibilities
• A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

Processes and reviews subrogation claims across all lines of business and all jurisdictions within an entry level caseload and processes payment checks received in accordance with company check processing guidelines; processes the regular monthly payment recovery files; coordinates with collection agencies; and supports the Claims Recovery Team within company standards and industry best practices.

• Responsible for assigned inventory of subrogation files with recovery.
• Maintains a monthly diary on cadence, aligned to department service expectations and schedules; follows up to ensure timely payment.
• Processes recoveries into various claims systems to ensure the recovery dollars are applied to appropriate claims file.
• Works with collections agencies when appropriate to collect from at-fault parties and records details in claims file.
• Uses technology and resources, as needed, to complete investigation.
• Responds to clients' questions timely and professionally.
• Approves and/or pays bills as appropriate.
• Prepares various type status reports for clients.

• Performs other duties as assigned.

Education & Licensing
High school diploma or GED required.

Experience
Two (2) years of general office experience or equivalent combination of education and experience required. Claims industry experience preferred.

Skills & Knowledge

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Good interpersonal skills
• Ability to meet or exceed Service Expectations
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

When applicable and appropriate, consideration will be given…