Court Researcher - Junior

Overview

We are looking for Court Research Associates to join our growing team in West Des Moines! This individual will perform basic analysis of public records from disparate sources including web-based public portals, court access systems and/or verification portals/systems ensuring accurate public record information is included in our databases and/or provided to our clients according to internal company standards.

This is an onsite position located in West Des Moines, Iowa.

• Complete data entry and verify data and information using standard verification processes
• Validate/complete and document requested data through phone, fax or email contact
• Analyze and research more in-depth data of information requested, utilizing appropriate resources

• At least 1 year of customer service experience
• Understanding of PC functions, including Windows-based applications (Word, Excel, PowerPoint)
• Google Suite applications and the ability to learn/understand internal Verification Services technology/systems

• Strong proficiency in understanding county court records, the nature of county criminal offenses and how they progress through the criminal justice system, and the nuances and differences across varying jurisdictions.
• Experienced within a high-volume, contact center environment