Customer Service Associate

Customer Service Associate (48120)

West Des Moines Chamber of Commerce

Posted: 12/14/2025 | Admin, Support & Clerical (Full‑time)

• On‑Site
• 8:00 AM – 5:00 PM
• Monday – Friday

• Answer inbound phone calls to address client questions and inquiries
• Assist clients with providing information about accounts, request status, website enrollment, and accessibility
• Troubleshoot and resolve issues over the phone to provide stellar customer service
• Work with colleagues as well as internal and external customers to develop solutions for a range of customer challenges
• Utilize multiple computer systems, applications, and procedure tools to access and identify information

• High school diploma, GED, or equivalent education and experience required
• Prior customer service experience is required, preferably in a business environment
• Familiarity with insurance and related products is preferred
• Patient and understanding approach to customer service conversations
• Excellent verbal and written communication skills with the ability to answer questions
• Strong attention to detail, organization, and mathematical skills
• Ability to collaborate with employees, customers, and third parties
• Proficiency with Microsoft Office Suite

• 3737 Woodland Ave., Suite 200, West Des Moines, IA 50266
• Email:
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• Website:
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