Commercial Support Specialist

Join to apply for the Commercial Support Specialist I role at Mediacom Communications

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people. Our mission is to bridge the digital divide between America’s major cities and smaller regions by offering faster, more reliable internet, expanded free digital and HD TV choices, and superior home security and phone services. We strive to be at the forefront of delivering easy‑to‑use, high‑tech entertainment, communications, and internet products to the communities we serve.

We’re looking for intuitive, enthusiastic problem‑solvers to join our growing team of dedicated business services ambassadors. Specialists will provide excellent service to Mediacom’s business clients. Customer communications will be conducted via telephone and e‑mail and will include resolution topics such as billing questions, troubleshooting connectivity issues, and product support of Mediacom Hosted Wi‑Fi and Static IP services. Additional duties include scheduled maintenances determining customer impact, customer notification, and billing questions associated with commercial services.

• Paid on‑the‑job training and opportunity to promote
• Company‑provided equipment
• Health, vision, and dental insurance
• Paid vacation, holidays, and flex paid time off
• 401(k) with generous company match
• Employee discounts on Mediacom services (or reimbursement where services are unavailable)
• Education enrichment up to $5,000 per year for qualified employees
• Employee wellness program

• Answer inbound commercial customer service calls pertaining to Mediacom’s business clients
• Provide prompt resolution of billing questions or service interruptions through appropriate troubleshooting
• Enter trouble tickets or contact Field Support personnel as needed
• Maintain an ongoing working knowledge of all commercial products, services, and promotions to effectively communicate best options to customers
• Facilitate excellent customer relations through a professional and courteous one‑call resolution process
• Make informed recommendations on service solutions where appropriate to better support the customer’s business needs
• Earn monthly bonus potential based on call performance and customer satisfaction scores
• Additional earning potential from on‑the‑job training courses and non‑sales commission available
• Work a flexible schedule, which may include evenings, weekends, and holiday hours. Overtime may be necessary during periods of high call volume

• High School Diploma or GED required
• Previous experience in an inbound call center, helpdesk, or face‑to‑face customer service required
• Proficiency in operating a computer using Windows required
• Proficiency in internet and networking terminology such as Static IP, MAC Address, VPN, and Wi‑Fi highly preferred
• Must be able to multi‑task and successfully serve customer needs in a fast‑paced environment
• Possess ability to maintain a professional manner and customer‑centric focus to best assist customers
• Strong organizational skills and problem‑solving skills highly preferred
• Ability to work in a remote environment while successfully meeting customer needs
• Typing speed 30+ WPM

Mediacom Communications is known by our Mediacom brands, including Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi
360

Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. We have a powerful team of more than 4,000 individuals serving over 1.55 million customers in 22 states and connecting them to what matters most.

Mediacom is proud to have received the following recognitions: 2025, 2024, 2023, 2022, 2021 Best Managed Companies; 2019 Best Company for Women to Work; 2017 Best Company for People of Color and Women to Work; and Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration for employment without regard to…