Call Center Representative

Call Center Representative – ($500 Hiring Bonus!)

Can you provide excellent customer service? Do you have experience in an outbound call center? Are you a quick learner with a can‑do attitude? If so, our Call Center Representative could be a fit for you!

With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

• Respond to and resolve customer service requests.
• Communicate directly by phone with policyholders, and potential new customers regarding insurance matters.
• Process agent appointments and/or follow-ups for all Agents and registered representatives.
• Create positive business relationships between the agents, the company and with our customers.
• Understand the basic information for all products offered by FBL Financial Group, Inc.

• High school diploma or equivalent required.
• Must have or be able to attain knowledge regarding how the insurance industry operates.
• Analytical/problem solving skills required.
• Basic personal computer skills Windows environment (Word, Excel) required. Keyboard skills (40 – 45 NWPM).
• Oral and written communication skills as appropriate to this position.
• Reasonably regular and predictable attendance.
• Proficiency in both English and Spanish preferred.
• Ability to work in person from our office in West Des Moines, Iowa.

When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.

Farm Bureau....where the grass really IS greener!

Starting pay is $17.00/hour with a $500 hiring bonus. After 3 months of employment, a fulltime/part-time/Regular work may be an option.

At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.

For example, we are not considering candidates with OPT status.